I have had many bad experieinces with this office:

The first time I sheduled to have my teeth cleaned, I had to have the X-rays taken and then reschedule for cleaning. I am not sure who takes two days off work to have their teeth cleaned, but in my experience, one day is sufficient.

This last experience was extremely disturbing. I called perfect teeth because my husband had been layed off work. I wanted to get our cleanings in before we lost our insurance. I called and asked them to schedule and appointment for my husband and me and also my daughter. They could not get my husband and I in by the end of the month, but the receptionist informed me that my daughter could be seen by the pediatric dentist. I questioned the girl about the age of my daughter to make sure that the appointment would be covered by the isurance company. She had been seen my the pediatric dentist previously. The girl assured me that this would be okay.

A couple weeks later, we get a bill for $140 for the appointment that insurance should have covered 100%. They say that it is my responsibility to double check with my insurance that what they told me was correct before being seen. Pam, the office manager, refuses to take any responsiblilty for the mistake of her staff. She says they will not cover any of the bill and she sends the bill to collections. With my husband out of work, we now have a bill to pay that we should not have.

Be aware of this if scheduling with Perfect Teeth. They are not honest and will not do the right thing. Make sure you check with your insurance before you let them touch your mouth. How scary. If you can't trust an office to do a basic scheduling, I am not sure you should let them administer novacaine... pull teeth... or brush your teeth for that matter.

How horrifying. What happen to basic honesty and decency. I guess that goes out the window when there is money to be made. I bet they got paid for those 2 appointments for "cleaning" too.