I have been on the site for over a month and not only has no one, not a soul, looked at my profile but every attempt I have made to reach a woman on the site has met with silence. I contacted the company to cancel and get my money back and this was the response:

Thank you for contacting us as we are here to address any questions or
concerns.

Have you used our advanced member search capabilities yet?

Please keep in mind that when utilizing the ‘CUSTOM SEARCH’ tool, you will
be able to search for members by more specific factors, such as interests,
education, background/values and lifestyle traits - at ranges as close as
within 25 miles of your zip code.

Unfortunately, we cannot definitively say why members may choose not to
respond. Members utilize their PerfectMatch accounts in a variety of
ways - and some may only 'check in' once a week. Others might be busy with
work, on vacation, pursuing another relationship on PerfectMatch - or are
taking a break. Additionally, Basic (free) members are unable to reply
once they have used their 'three free replies'.

Unfortunately, although I would be more then happy to cancel your account
which would prevent rebilling at the end of your current billing cycle, in
accordance with our Terms of Use, accepted by you as part of the
enrollment process, canceling your membership early would not result in a
refund as it is not supported by a refund policy.


Best regards,

David Johns
Member Services Specialist
[email protected]

That was the best they could come up with. So much for the guarantee.

Registering for this personals service is ridiculous. You've got to answer so many question that just aren't important or don't make sense. They could make it easier, we're just trying to meet someone, not play 20 Million Questions. I gave up halfway through. Try match.com instead, it's a lot easier and more practical, or plentyoffish.com, it's absolutely free to register and respond.

This company is fraudulent! I signed up after seeing that they were considered one of the top relationship oriented websites. They offered an a special of $99 for 2 mos with 2 mos free. They would not let prospective members test the site first, so I went on faith of the on-line dating site rankings which listed that the site was endorsed by Oprah as "the best internet dating service". Trust me, it is the worst I have experienced so far (I have also tried Match.com, Yahoo Personals and eHarmony).

I have sent numerous complaint emails to a fellow named David in customer service and he continually gives the run around. I have found only 1-2 men in my demographic (within 25 miles of West LA) who are a match for my age, Duet analysis (their special matching service), and have left most of my other criteria flexible. I complained that there seemed to be few members in a huge city like LA and David responded that there were plenty of members (across the nation!) I am not looking to date someone in another state or major city!

I have asked for my $ back and so far no response (I was only on the site 2 days when I started to complain!) Please, please do not give these fraudsters your business! It is a scam!

I've been a member on several other dating sites & I've got to say that this one is the worst yet and the most expensive one at that too! First thing I noticed is every single match that they have sent me have either been quite a distance from where I live or a photo less profile of a man at 5'6, when I stand 5'9 . Another downfall I came across was not knowing how recent their members on there really are because there is nothing that tells you how often they are active, but the main reason why I canceled my membership was out of the 10 profiles that I wrote to, only 1 responded and as for someone contacting me first, there hasn't been one single person in 4 or 5 days. It's kind of strange how I had "many" responses on all the other sites, especially upon first signing up & not a one on this one? Leaves a person to wonder if there really are such people on there or if it's a total scam.

PerfectMatch.com service is very unsatisfactory. After several emails regarding to complaints about the service, with none satisfactorily resolved, I tried to cancel my account and refund my money, which they didn't address in any of their response emails. When I was charged again for another month, and contacted them yet again, they refused to refund my money. The link to cancel and close out my account has been removed so I can't close the account immediately. I have written yet another email for them to close out my account.