Performance Bicycle Reviews
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M3rckx
June 1, 2009
False Advertising and No Customer Service
I'm a slow learner, and Performance has gotten me repeatedly over the years. Back in the 1980's when orders were by phone, their rep would assure me an item was in stock and get my credit card info. When the item didn't arrive, I would have to call them to find out that it was back ordered and they'd have it in 90 days. They'd also tell me they couldn't cancel the active order, I'd just have to ship the item back them three months after I actually needed it.
Now they're doing it on their website. A product will list as "in stock, " but after you've ordered they advise that, oops, we goofed and we don't actually have it yet. Their "customer service" people (offshore and domestic) appear to be trained to not be able to find your order to cancel it, and there's no way to escalate to a supervisor, you're just transferred to dead air.
They have used this shady business model to build a mutli-million dollar company. I don't recommend helping them build it further. Lots of people sell bike parts. I may be slow, but I've finally learned my lesson.
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James
January 5, 2009
Bad service
I have bought from Performace for a number of years. Unfortunately, due to terrible experience with my last 3 purchases I will not buy from them ever again.
The problems started with a couple of purchases I made in May from their Internet site. Even though I have received an instant confirmation of the order, the shippment has not arrived for a quite a number of day. When I finally called to find out the reason for the delay, they could not find these orders in their computer system at all (even though when I would input the order numbers on their Internet page it would show me the orders as "not processed yet"). Of course, I cancelled the orders.
Very recently, I ordered from the Internet site again. After 9 days of waiting, I checked the Internet page to find out my orders "not processed yet". When I called the 800 number, they did not know what has happened with the order again.
That's it for me. There are other better vendors out there.
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