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June 20, 2008
GREEN TEA CAPSULES
I paid for shipping of a sample, discovered the product did not perform as promised, so declined to order any more from Performance Health USA. Without authorization, they have sent me two orders and billed my debit-card account $79.95 each time, for a total of $159.90.
I am unable to reach PH USA to cancel these unauthorized orders and charges. I'm turning this over to my bank to have all future charges declined.
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June 19, 2008
Charged larger amount than was told
I finally came across this website Englewood Performance Health Home Delivery Plan logged on & inscribed. I then called this number 888-289-8740 told them I wanted to unsubscribe & was told I had already done so online. Hope this works!
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June 12, 2008
Could not cancel product as advertised
I could not cancel further shipments after receiving initial shipment as advertised. I called customer service, and was assured further shipments would be canceled. I since have received yet another shipment and my checking account was debited.
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June 7, 2008
Rip off
Was told I would be charged #.97 for a sample of ten capsules and after trying them I should notify them to continue sending a bottle of 60 once a month for a charge of $79.95. The complaint deals with the them sending the bottles without me authorizing the continuance and also that they do not work at all. I tried to go to their web site and was taken to the Complaints page. I called the at 888-289-8740, the number shown on my credit card will and got a message telling me that if I wanted to unsubscribe I should go back to the web site on which I found them originally. It was not a separate web site but a collection of items listed for people to try. I will call again on Monday and see what they tell me then when their office is open.
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June 4, 2008
Unauthorized charge
This was a bad experience asked for sample of Hoodiaphen was charged twice for a full order, received no product. Contacted them by phone from the 1 888 number give on the bill to my checking account. I was told that all the operator could do was cancel my recurring orders no new charges would happen after that date and I was given a cancellation number. I told them i had not received any product for the charges of $79.95 and was told no refunds were allowed. I wrote them explaining the situation and still have not received a answer to my complaint. So I have no goods for my money and I'm out 2 x $79.95=$159.90. And no way of getting the money or the product back.
I'm talking serious rip-off!
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May 31, 2008
charging & shipping of items without permission
Automatic shipping of items without my permission and charging my credit card without permission. I have been unable to contact anyone and my letters come back to me.This should not be allowed and is illegal as far as I am concerned!
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May 27, 2008
Green Tea, Have tried multiple times ofver several weeks to unsubscribe
Recieved, free trial Not happy with product tried to cancel by email unable to get site to open, also unable to find phone number. have sent letter with no response.
How can I get them to stop sending product and charging monthly fee.
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May 20, 2008
Money not returned!
Hello people! I also got a sample in the mail, then got charged for a bottle I never ordered. I did get their phone # from my bank statement. Make a long story short, fought for 1 month, and finally got hung up on constantly. Here goes their info. Only one customer service rep. NAME: Brittney. PHONE #: 1-888-289-8740. Have fun!
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May 19, 2008
Charged for order, that was canceled!
I would like to know why a company can get by with charging peoples credit cards when they give out fake phone numbers. The number that was given to card company does not work.
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May 1, 2008
Did not approve order or charges
after an offer for free sample I started receiveing charges on my account and unwanted monthly shipments.
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