In mid September my wife came across a internet adds for a free trial of Medicolon cleanse, the only cost $1.99 shipping. The ad stated a no obligation free trail of this product, (The company is offering 14-day trials of MediColon Cleanse for a limited time, at the time of this review. Customers interested in trying out the product before committing to a purchase could order it online and are required to pay only the $1.99 shipping and handling fee. ) This has not turned out to be the case. On September 22 my credit card was charged $89.92 for this $1.99 free trial bottle of Medicolon Cleanse that was offered with a no obligation free trial. After receiving my credit card statement and contacting American Express for detailed information regarding this charge, I contacted your customer service number(1-866-225-9239) to discuss this unauthorized charge. I was appalled by the lack of customer service I received from the male operator who answered; he did not provide a name, he said my wife accepted the terms of the agreement when she signed up and she was obligated to pay. When I asked him about these terms that my wife knew nothing about he told me to go to the web site where we ordered the product and read them. I explained that we did not see any thing about signing us up for any kind of automatic ordering process and we didn't want to be charged for what was to be a free trial offer, except for the $1.99 (that we thought we were agreeing to). At this point he became very rude, to the point of yelling and when I asked to talk to his supervisor he transferring me to voice mail. After waiting several hours for a return call and finding the web site to review these terms and conditions he kept yelling about, I called back in the hope of talking with the supervisor only to be transferred again to voice mail. I again left a message and asked to be called back. Several hours later I received a call from a women named Shontel (sp) and was told in a very abrupt manner that there was nothing she could do about the charges to my credit card. She said if she helped me she would have to help others who have made the same mistake when signing up for this "free" trial offer. I asked to discuss this with her supervisor and was told if I wasn't happy to write the corporate office and given this e-mail address for Customer Service. I started to tell her that I had already written an e-mail to what I thought was customer service and hadn't received an answer back, that I'd like to have a phone number, and that I didn't think I'd received very good customer service - that's when she hung up on me! So here I sit with a credit card bill that I can't afford of $89.92 for a free trial bottle of pills that should have cost me $1.99. Dealing with your customer service process has left a bad taste in my mouth and I just found out that your company enrolled me in a grocery shopper club for $29 a month that your customer service phone representative NEVER mentioned. I didn't want to be automatically enrolled or charged for any ongoing programs - I just wanted to try your free offer and see if it worked as stated.