Below is a letter I sent to Performance Products USA, LLC which provides a detailed explanation of the situation. Last night I received a letter from my bank stating that since I did not comply with the policy of "the company" (which was to contact them within 10 days) that they (my bank) can not assist me in getting my $79.95 refunded, and that I have to contact "the company" which I have done, to no effect. I was told by "the Company" that I was to have gone to their website and read their policy. Good luck in finding their website. I was never able to find it!

March 25, 2008

Performance Products USA, LLC
PO Box 971090
Orem, UT 84097

RE: RMA Request, RMA Number: 53731-17710

Gentlemen:

I responded to your offer for a free trial of your Green Tea capsules on February 1th. When I received the bottle, it contained only 7 capsules. My initial thought was, “What a rip!” However, a few days later, I received another bottle containing 60 capsules and thought you must have been in short supply when you sent the seven, and this was the real trial order.

Last Friday, March 21st, I received another bottle of capsules. This prompted me to go online and check my transaction history in my bank account. Sure enough, on the 14th of March, there was a charge for $79.95! This made me wonder if I had also been charged for the full bottle I received in February. And yes! Another charge on February 14th for $79.95.

When I called the number on my bank transaction, I was told that I was supposed to have gone to their website, and there I would have seen that I had 10 days after receipt of the trial offer to cancel the auto-ship. My initial order was February 1, and on February 14th my account was hit again. Although I was unaware of that I had to cancel within 10 days of receipt of the product, I assure you, this was several days less than 10 days from receipt of the initial shipment.

I feel your practice of automatically placing people on an auto-ship plan without informing them is deceptive and intentionally misleading. Had this been mentioned to me or had it been indicated at the time I placed the order, I would have declined being placed on auto-ship. If declining was not an option, I would not have purchased the free trial sample (free + S&H).

In this busy world in which we live, I wonder how many other people with hectic schedules, and who are too busy to check every little item on their statements, unknowingly are debited or charged for product they did not intentionally order.

I requested a return authorization and returned the two full bottles, unopened. I expect my account to be credited for a full refund of $159.90, and trust no further action will be necessary.

Sincerely,
Linda Standefer

They credited for only one bottle - the one they sent in March. They refuse to credit me for the Feb shipment since it has been more than 10 days!

I never signed up with this company to receive products, just a trail sample. Now I am being billed $135 for what I could get in a pharmacy for $10.00.

Listing my complaint against MYOMED on this website has caused some of you to send your unwanted products to my home address. DO NOT SEND me your products. I am a CUSTOMER, just like you, who has been scammed by this company. I am refusing to accept your packages. I recommend you close your bank accounts, so no more charges will be placed on it. Here is all the information I have collected on the product Myomed. Do with it what you will. You all received the products just like me.

Information on my 2 samples of Myomed-
1-888-312-6551 - www.performanceproductsusa.com
1-866-696-6330- www.myomed.com

I sent my unwanted tube of Myomed back to the return mail address on the package that I received. I sent it with a "Delivery Confirmation", for whatever good that will do.

Performance Products USA
PO Box 971090
Orem, Ut 84097

Although they readily answered the phone, that's where the customer service ends! Everyone you speak to is a "supervisor" who has NO supervisor. They STOLE $79.95 from my checking account utilizing the info I submitted for my "free" $3.97 sample. Jane K. (@ the 800#) told me to go online and unsubscribe. That didn't work because, per the unsubscribe service, my email address wasn't recognized. So I called back to the 800# and spoke with Halle, who supposedly was unsubscribed me via the phone. I will NEVER again respond to any of these ads on the internet.