Objectively speaking, this is an unprofessional, amateur company. I
wish I would have read the reviews before I made my purchase. They
pretty much describe my experience (well, not the '5 star' ones
written by company employees). I like what I ordered (sunglasses), but
I will never do business with them again (and I felt it was my duty to
share my experience with my family, friends, co-workers and even
acquaintances...even though it's so small that none of them had even
heard of Perfume Free Zone).

After one month of waiting for my "priority" shipped order, I emailed
(I guess they can't afford a receptionist/ contact phone number) PFZ
to try to determine the status of my order. "Ironically, " my order was
"just shipped - priority mail" that same day. After 2 more weeks
passed (6 weeks since my original order date) without receiving it, I
requested that they cancel my order. They ignored my cancellation
request, telling me that they would try to contact the post office to
determine the location of my package. I asked again that they cancel
my order, but I did not receive a response. After another week of not
receiving my order nor a refund, I filed a dispute with my credit card
company (I thought I had definitely been scammed). Then, one week
later, my PFZ order arrived in the mail. Of course, in the 2 months I
was waiting for my order, I not only found 3 substitutes that were
less expensive (and still made by top designers) but also more
attractive. In the end, to save myself a little hassle, I kept the
merchandise and offered to re-pay the original charge amount (my
credit card company had reversed the charge). But of course, PFZ
decided to also charge me the fee that they were charged by the credit
card company for being a flaky merchant.

No big deal. Being such a small, no-name company, they obviously need
my money really badly - even more than I do. How else would they
survive if not off first-time suckers unlucky enough to stumble across
their website and bogus fees?