Pergo
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (5) |
|---|
|
Category: Services
Contact Information
United States
|
Pergo Reviews
|
Suvayne
March 2, 2011
Buyers beware of Pergo hardwood floors
Pergo now makes hardwood floors. We purchased 450 sq feet of it in January 2006, and installed it. In 5 weeks the floor began to dent, as well as develop odd markings where no one even walked.
I complained to Pergo who then advised me to go to Lowes where we purchased it and file a complaint.
They sent a rep out who made sure the floor was level and properly installed. That is what his report reflected and that there were no errors on our part. And he clearly stated "yes", there are dents and marks in localized areas.
But his opinion was the floor was not defective. So the claim was denied. What wood floor dents for no apparent reason? Only two adults live in this home.
Pergo said their warranty doesn't cover dents. The floor cost $2000 and is on delayed billing with Lowes. Lowes has stepped in but this has now been going on from April 3rd to today June 28, 2006, and the payment is due in 30 days.
I have a damaged floor thru no fault of my own and soon I will either be out $2000 or my credit will have a mark when I don't pay the bill.
My point is do not buy Pergo hardwood. They are new at making it. They claim it's Northern oak but it wears like soft pine.
It is a "looking at" floor, not a "living on" floor!
|
|
|
Chique
July 22, 2010
cracking noise
I too had pergo flooring in january 2010 with lowe's installed, everything was fine at first. Now since humidity start to kreep up the floor is making a cracking sound all over. I had this installed thruout the entire downstairs in the house. Kitchen, Dinning Room, Bathroom, as well as the Family Room. Every Room is making this awful cracking niose. It sounds like we are walking on bubble wrap.
|
|
|
Marcel Dunant
April 12, 2010
CREEKING FLOOR EVERYWHERE
WE HAD PERGO FLOORS FOR 6 YEARS (RED OAK) AND RECENTLY had an insurance loss. The whole floor was replaced again and we never had creeking before. My installer says it will go away, but I doubt it now after reading this other mans complaint. I have contacted pergo, but I can see I will have to take this to another level . The quarter round is now painted and someone will be fixing this floor. THE CREEK HAS TO GO!
|
|
|
momto2boys
September 25, 2009
customer service/poor floors
In Feb 2009 I went to Lowes and purchased Pergo laminate flooring w/in 4 days the short end seems were popping and creeking. Went back to lowes who filed a claim for us. Inspector came out and Pergo said it was product defect and they would honor their warrenty. That is where all cooperation from Pergo ends! It is now the end of Sept and I still do not have my new floors and at this point I want PERGO out of my house! When Pergo sent my claim back to Lowes w/ the amount they would pay for labor and the flooring, pergo was off by $245.00 for flooring and then later it came out that they short changed us on labor funds as well. The poor people at Lowes have been getting such the run around and aparently they only person at pergo who can make a decision on anything is "Barb" who just so happens to NEVER pick up her line! Pergo said that in order for them to honor a warrenty on my new floors( they have yet to be installed) I need to put down some black plastic stuff, ok that is fine I don't mind paying for that. BUT I DO mind having to repay for my transition pieces and my quater round! That should NOT come out of my pocket again and Pergo continually asks Lowes to fax them my reciepts proving what I paid for. The poor girl at Lowes has a stack of faxes proving she has faxed all my info about 10 times since April 09!At this point I want just want carpet back and I want to be done w/ Pergo FOREVER! I think it's crazy that Pergo is willing to loose a customer over $245.00 when this customer spent $1200.00 on the flooring to begin with! You can bet I will tell everybody who will listen how much I LOATH Pergo and their shoddy buisness practice! I really do wonder if there really is a "Barb" who works at Pergo...Hmm I guess I will never know since she seems to forever be at lunch or on the other line. On the other hand Lowes has been great with their help and are as equally frustrated as I am. Thank you Lowes and SHAME ON PERGO!
|
|
|
Sonofabricklayer
August 8, 2009
Incompatibility of planks
Installed Pergo Presto flooring a couple of years ago. A panel was recently damaged, I obtained a new box from Home Depot. After unlocking planks to get out to the damaged one, and opening the box of new ones, I find that the length, width, and locking grooves do not match the existing floor! What do I have to do to get stuff that will fit togather? I do NOT want to have to replace the entire floor! Home Depot folks are clueless, Pergo's website is useless, as is the listed phone number.
|
|
RECENTLY UPDATED REVIEWS
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
