I paid $10, 000 for repairing the basement leaking, however PermaDry Waterproofing never get the project completed. I was requested to cut the sheet rock and then the frame of the wall and found the wet situation happens, then call their office to come. I called in at the week before my summer break for a sheduling of their coming since the weather forecast said that there were a couple of days of my summer break were rainning which was going to help the company to identify the problem. Unfortunately the office told me that their schedule was full for my summer break. I did whatever their request at my cost like cutting sheet rock and frame of wall, the manager of PermaDry Waterproofing asked me pay him $70 for his coming over even he never complete his job (The contract and salesman said that if their project didn't work well, they're responsible for repairing it at their cost. The project never be completed, plus I was told that their work is lifetime warrantee... The new and expensive pump is just installed for months which I believe it's still under the warrantee, what is the point that I need to pay money after I've paid off $10, 000 on May 2010. When I suffered nightmares one after another from this company until I was insulted by the manager's statement that I hang on him for so long time... I called salesman on Monday Nov. 22 2010 for help and was promised that he would either call me back on the same day or the next day, Tuesday on Nov. 23, 2010. Again No call was back to me like promised. I called back to him on Wednesday Nov. 24 for 3 times: no answering! I don't know how I should deal with this irresponsible company and I can't tolorate this mistreating for almost a year. I need my refund! I need to see the protection from the law.