- 8th January 2011 18:00 Hrs

My mother and me went to DMM Sales Sdn. Bhd. (Melaka) to survey MyVi 1.3 Auto Premium price. We were entertained by saleswoman named MK Nokmalita Bt Amar.She told us that the car is in stock and the car can be issued to us between 3 days to 2 weeks if nothing problem with the loan application.My Mother paid RM 500.00 for booking and RM 230.00 for JPJ registraion number booking (No receipt was given)

- 10th January 2011

My mother went to AmBank with MK Nokmalita. She was interviewed by the bank officer and told that she needs a guarantor
because of her age.She also paid downpayment RM28453.55 to MK Nomalita, no receipt was given. At that time the bank received all the details and documents from my mother and my sister as the guarantor.The loan agreement signed.
Promised that the car be issued on Saturday 15th January 2011.

- 11th January 2011

My mother called MK Nokmalita to ask whether the registraion number is booked, she said that she was not in the office and will aske her colleague to do it for her.

- 12th January 2011

My mother called MK Nokmalita and ask when she can give all the receipt. She said that all receipt will be given when invoice issued.
The bank called and said they wanted a new copy of my sister identity card.At the same time the bank officer interview my mother over the phone. The copy was picked up by MK Nokmalita at my mother home.

- 13th January 2011

My mother called twice but not pick-up. Then my mother received a sms from MK Nomalita stiting that my mother have to wait
because there is no stock.The car is at Rawang and have to wait for 10 car ordered, then the car will be sent to Melaka.
The bank called my sister and interviewed her over the phone.

- 14th January 2011

My mother called DMM Sales Sdn. Bhd. (Melaka) because MK Nokmalita did not answer. she talk to the clek Pn. Tina and asked
whether she received any payment from MK Nokmalita. the clerk answered, she only received payment for Booking and Registration
amount RM 730.00. Then my mother told that she has paid RM 28453.55 to MK Nokmalita on Monday 10th January 2011. Pn. Tina
said she never received that amount of money.My mother asked to talk to the manager Mr. Najan but he was not around at that
moment, Pn. Tina said that she will ask Mr. Najan to call back my mother.

At 10:00 Hrs Mr. Najan called my mother and she explained to him what had happened. Mr. Najan informed my mother that he
will try his best to settle this problem.

At 15:00 Hrs Mr. Najan called my mother and informed that they manage to get a car as per my mother request and the car
can be issued on Friday 21st January 2011.

- 16th January 2011

MK Nokmalita came to my mother house and gave the receipts and in the receipt stated that the down payment was paid to the clerk on 15th January 2011. Why was it takes 4 days to pays the money to the clerk?

- 19th January 2011
The bank called my mother and said they could not release the car because, my sister did not sign the agreement.

My Complaint are :-

1) Why does the process was not properly informed to us during the booking.
2) Why does we the buyer was lied to believe that there is car available and after all payment have been paid, then the truth came out saying that there is no stock and have to wait.
3) Why was it takes 4 days for the money to be paid to the clerk?
4) Why is it the management of this hire purchase is so haywire that we as the buyer had to bear all the cost and had solve the problem ourselves without the assistance of the Dealer? Maybe what is important is to sell the car not the whole after sales service thing!!
5) Why now after 9 days only my mother was told that they need my sister signature? Why this was not informed earlier so we can make arrangement, and why the dealer was not there helping us because this bank was your panel and you have been dealing with them for so long so at least you can give us some advice.