I am writing to complaint about this specific Perodua Service Centre called Auto Wangi Service Centre at Jalan Sungai Pinang, Penang which has been making up profit by giving false information and lying to thier customers/.

I am from Taiping and i am studying in Penang. My family is not wealthy but i needed to have a car to help me move around more convinently. I bought a Perodua Myvi in February 2009 at a Perodua Centre in Taiping and like any other cars, require to do maintenance services to protect the car so that any damages can still be protected under warranty. Since i am studying in Penang, maintenance services would be more conviniently done at a Perodua Service Centre in Penang. The first-year car service were at 1st month, 3rd month, 6th and 12th months. I did all the services in Penang except for the one on the 3rd month in Taiping. I don't feel comfortably when i was doing the maintance service at Auto Wangi Service Centre because they would always 'force' me and perhaps other customers to change certain car parts or add accessories, insisting that 'it is a must'. Maintenance services should necessarily just include those required to keep the car in good shape or maintain it, not unneccesary stuff to beautify it. This has amounted to charges of some RM100- 300 more than the payment for the just necessary parts like engine oil. They shouldn't give wrong information to customers just to make them buy a product. I would just be happy to live with the car at its simplest form as i am still studying and relying on my parent to pay for monthly instalments. So, in the 1st year i got cheated some money when they told me some accessories are neccessities. I was badly informed from represtatives of Perodua.

During the second year, maintenance services should just be done at 18th and 24th months. What they did at Auto Wangi Service Centre was by sticking reminder stickers on your car screen to inform you of your next maintanance service at an earlier date. They had me done mine at 16th, 20th and 24th months. This was not what was writen in the Perodua Service and Warranty Booklet. If the engine oil just need to be changed every 6 months, why should it be changed earlier. Definitely they are intending to make extra money.

Perodua has breeched the agreement they made with their customers when they people in their service centre act unlawfully to make more profit. Of course it is a business of selling cars for Perodua. But after having sold a car to me, they should not continue to earn money by giving false information and being deceitful. On each occassion of my AutoWangi Service Centre maintenance service, they have charged me so much extra. Maintanance services are actually part of the product you have bought from Perodua which is the car. Hence, if they have not done according to what was agreed, we the customers should be compensated or at least they being brought to face justice.

A normal maintanance service will only cost RM100-200, with even bigger cars than Myvi costing less than that. I have paid RM400 and RM300 plus for 2 of my car maintanance services. Asking customers to spend more when they do not have to is a crime. I would like the people at Auto Wangi Service Centre to be responsible for their wrongdoing and be brought to justice and to prevent others from getting cheated as well.

When i have my car serviced at the Taiping branch, it only cost about RM200 per service. They are more friendly, honest, helpful and again honest in their business. Charges are printed in the Taiping branch while only hand written at the Penang branch. Some of their handwriting are hard to read as well. Their staffs are also arrogant and rude. This difference in services between two places has brought me to think that some people at the AutoWangi are acting in their own way and not in accordance to Perodua vision of 'To be the most preferred automotive brand renowned for products and services of excellent quality which contributes to the development of the nation.' and their promise of adherence to their values of respect.

The car i am driving now is a good car but the service at Auto Wangi is bringing the brand Perodua some shame.

After experiencing all of this, i will never go back to having my car maintanance services done in Auto Wangi Service Centre anymore. I write this article because some people in Penang may not be able to travel elsewhere to have their car serviced. I hope my complaint will reach the appropriate authorities and Perodua headquarters that can bring this unlawful people to justice. Please help me bring them to justice.

Thank you.