About two months ago I was looking for practice exams for CCENT (Cisco ICND1), I visited PrepLogic's website, where I started to chat with one of their sales representative. I explained her precisely what I was looking for and she advised me to get their CCNA package as it's broken into two parts - ICND1 and ICND2, so I can use the first part for my current study. She convinced me to purchase it as it was - according to her - the best choice for me. She also advised me to go for their current promotion which gives two year access to their libraries for a monthly charge of $99.00 and ensured me that if I don't need it I can just simply cancel that at any time. I gave her my credit card details and purchased the product. It turned out that the materials I downloaded didn't match the description, and I wasn't able to use it for my studies. A month later I found out that they charged me another $191.00. I tried to get answers from PrepLogic and I found out that I am in the program that can't be cancelled now and the total cost is $2400.00. I was shocked, as first of all I have been charged already $290.00 for something that appeared to be completely different than I was promised to find, and second of all I have to pay for something that was not introduced to me and simply I will not use.
I have been trying to speak to PrepLogic for the last ten days, to cancel my account and get refund for something that does not match the description, but all I hear is that they 'have 12 years of experience in helping IT professionals' and their advise on how should I manage my money to pay them whole amount.
I have got a copy of the chat I had with their sales representative and it states something completely different than I find now. So does it mean that their representative can say/ promise anything to sell the product? And as far I know you cannot oblige someone with the contract by default, isn't this against the law?
If I only googled them before the purchase, I could find out about their 'sales methods' and way they treat their customers, as there are many other people having similar problems with them. I was simply misled by them and now PrepLogic doesn't want to help me at all in this situation. Oh, no sorry - they offered me $200.00 discount.
I would never recommend them to anyone.