I ordered several items to be shipped to family in New Jersey for Christmas. The pkg arrived in a timely matter minus one golf ball ornament. Contacted the Company.
They shipped one golf ball ornament out again but to me in Calif. Contacted the Company.
They shipped another pkg overnite to NJ in time for xmas eve. No golf ball ornament, instead 12 golf balls with my son in laws name on them. That I DID NOT order. I told the golf pro to hit them in the snow.
Contacted the company. Emails back and forth. One saying don't worry about the one in Calif and another one saying they would refund me. Now after numerous emails. They now tell me they can't refund me until I send back both ornaments. I never got two. Finally made them understand. I told them I would happily send back the one in Calif and they said No. They want all the golf balls back also and then they will refund me...I never ordered those 12 golf balls. I should not have to pay for them. Then they tell me the person that authorized the refund had no right to. It is in an email from their company.
I so want to return their one stupid golf ball ornament and get credit for it and my shipping but they won't agree to it unless I send back the 12 balls that are lost in the snow.
I got switched around to so many different people and had my email ignored so many times. I will never shop with them again and will share with everyone my experience.
I just want my money back...they can have their one ornament.
Thank you