personal home computer

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United States

personal home computer Reviews

September 2, 2008

Bad Software

I purchased this to protect my computer in Aug. My computer got totally screwed up and I had to take it in for repairs and to get you product OFF my computer. Your representative (who kept me on my phone for 4 hours, using up my cellphone minutes) and promised to refund my money back. To date I have not received the REFUND. So what's going on with that?

August 23, 2008

unable to contact (want to cancel)

I want to cancel my Norton and I have been trying since June to contact someone at Norton. I am unable to get through, e-mail does not work, their new password does not work, and I am not going to pay for more. I have moved and I will not have money in the old account so if they charge and I get billed I will have to take steps to legally fix the problem. I am seeing that I am not the only person who can not get in touch with Norton...

For such a big company, the customer service...how can I put this politely...STINKS.