This is my complain related to my last trip on Emirates airlines[Doha-Cairo-Doha] <br />
Date 30April2009-22 May 2009 Idid the booking on March2009 payed my ticket on middle of April 2009 [1860QR]I asked how many kgs permitted the staff inform 30kgs and 7kgs as handbag next question was how much the extra wght.will cost she inform 39QRper kg.On 30 April on the airport Emirates desk when it is my turn to finalize my process Iam having 19 kgs extra, staff ask me to pay the extra wgh.which is [2110QR] I was realy shoked for that some as I kwen it is 110QRper kg. and not 39 Discussing the desk staff she said we are not responsible about wrong information given. It was a very bad and stresfull situation for me as my husband left to his work, <br />
No way except to pay that 2110 Qr as no time or persson to keep with the 19 kgs extra my main question how it comes the Emirates airlines will not informe their customer regarding the change especially it is too much difference [my last trip was on august 2008 and the charge was not that much]??? <br />
My Email and my cell pfone available in their DOHA office where Ibooked and pay my tiket.Ibeleive that airlines play a very bad game with customers wich can end by loosing them. <br />
Imade a complain to their main office in DOHA but not reply up till now

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