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Vebuck
June 8, 2010
grooming not up to par
My husband took our two Cocker Spaniel dog to get groomned. Not a good experance ! They did not finish their feet and under their leg pits, I had to finish them when my husband got home.
telechek --they can stick it where the sun doesn't shine ! My husbnd tried to pay by personal check, they denied the check, he used his bank card to portion pay. ...mean while they made him bring one of our dogs back to the store to keep or what ever they were going to do, and my husband had to travel over 20 miles away to get the banalce of the bill in order to retrive our dog back. Oh by the way what they quoted over the phone was much higher then quoted for 2 dogs; I was quoted $50.00 for the pure bred dog and our half cocker /terrier only weighs 10 pounds --40.00. We paid 102.00 ; plus a lot of agervation. I will not ever use Petco again.
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north pole alaska
May 17, 2010
Horrible service and grooming
I thought It would be a wonderful treat for my dog to take him in and have him groomed. So I called the Petco in Fairbanks, Alaska and asked when their next available appointment was. The associate said "oh go ahead and bring him in we have nothing scheduled for this afternoon. So I took him in at 3:00 pm. They said it should be about an hour to and hour and a half. So I called them at 4:15 to see how he was doing, and they said oh we havent been able to start him yet due to an employee going to lunch, and that it would be around 6:00 when he would be done. So we called around that time and they said he still wasnt done and that his ears weren't dry. He is a bassett hound and has huge ears. But still shouldnt take that long to dry him. As we were walking into the store, we heard the associate bad mouthing us and our dog to her boyfriend or husband. I went in to pick up my dog...He was acting so scared and was whining. They were telling us about how he did and said he was aggressive and was being difficult...which is difficult for me to believe considering we have 5 kids, and he is not an aggressive dog at all...When we confronted the manager of the store, she was trying to apologize and said they had someone call off. It blew up into this huge ordeal..The night we got home he started limping, I thought that maybe he stepped on a thorn bush outside or something, 2 days later, he wouldnt walk on it at all, and wouldnt eat...just laid on the couch all day and slept. So I took him to the vet where I had to pay $274 to get him looked at and x rays. thank god it wasnt broken, but that he basically had a torn and swollen muscle, which am positive it wouldnt have happened at my house. he also ended up getting a horrible ear infection which i have to take him in tomorrow for. He was perfectly fine before I took him in there...I will never take my dog in there again...and alert my friends and families that take their dogs there not to cause of their horrible service and professionalism. Not to mention, the people that worked there looked horrible, they were not groomed, very dirty looking employees. They have no pride in their store or the work that they do.. This is not over yet as I am going to continue to complain until they fix this issue, not just for me, but taking better care of other pets that come in there...
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