I have purchased items from Petals for many years, going back to before they had an online presence. Haven't ordered anything from them in a couple of years, but I do still get their catalog and emails and in October I spotted some deals and placed an order. That was on 10/22. I received an order acknowledgment, and that's when the communication stopped. The good news is that my credit card hasn't been charged, but my emails have gone unanswered. I tried calling the customer service phone number listed in the order acknowledgment email, but there's a recording that says to go to the website for all customer service needs. After searching online I came across similar complaints, so now I guess I shouldn't ever expect my order to ship.

I'm extremely disappointed that Petals no longer has their act together since they do sell some very nice items with lasting quality.

I placed an order with Petals.com on August 3, 2007. To date I have not received the product or a response. I have emailed several times and received no reply.

When I call the customer service 800 number I get the same response "Due to overwhelming response our operators are not available at this time. Please visit us on-line or call back later." I really don't think that they have any "customer service" representatives or for that matter, employees.

Beware people!

Back in February 2007, I placed an order for various items totaling close to $270.00. Given that it was April and I had not received my order, I wrote an email through the Petals.com customer form and requested a cancellation. Given a week had gone by and I did not receive any feedback, I followed up with a phone call. I spoke to a customer representative that stated he had cancelled the order through his system only to receive 2 weeks later an email from Petals (the only thing they are good at doing is notifying you when something has been shipped or sending you specials) informing me that all the items except one were on their way and I was charged on my visa. I immediately called the Petals.com customer assistance number and this time I was told to refuse the items upon delivery and I confirmed with her that the last item that was not shipped WAS cancelled in the system which she said she had just done. I refused the items upon delivery as the rep had recommended. In the interim, approximately 4 days later, I receive a postcard type notification via land mail from Petals informing me the last item had been cancelled due to it being out of stock. 2 weeks later I received an email from Petals telling me that this last item had been SHIPPED and yes, I checked my visa, and I had been charged for that last item too. I immediately called a customer representative who told me to refuse it (this was at this point early May). Months went by -- all summer and I have yet to receive the credit on my visa. I called 2 additional times, one time the customer representative told me that the reason I had not received the credit was because when I had refused the 2 deliveries I had not marked what I wanted them to do with the money on the return form (duh, if you reject at delivery that means you don't open the box!) so she told me it would be 2 weeks for the visa to be credited. The second time, the representative informed me that the information in the system had the order number I had been given for another customer!!!! It is August 27, 2007 today and for the last 2 months Petals.com has their phone blocked by saying that their new catalog has caused such an overwhelming response that all customer representative are busy and to call back later-- I call randomly at this point and I have never gotten through, it's a bunch of crock. Or, they change the message and tell the caller to go to their website for all of "your customer needs". Of course, nobody answers the inquiries even though they state that they'll respond back within 24 hours. My question is, how is this company allowed to do this? Is their any way of finding out who is responsible? I would like to take them to court for the mere principal of it all.

On 1-26-07 I ordered a flower arrangement to be sent to my parents. My credit card was charged for $71.70 and the item sent. A week later I noticed that my credit card had been charged again on 2-7-07. I called Petals on 2-15-07 and spoke with someone at 9:06 am; they said that they will call me back. No one called. I called again on 2-26-07 and talked to Micol who told me she would take it to a supervisor right away and have someone call me back. No one called. I called again on 3-5-07 and talked to Chris who said it would be given to upper management and try to get me a callback ASAP. On 3-8-07 I called again and talked to Jessica who also told me she would give it to a supervisor. No response. At that point my father notified me that they had indeed received a second shipment. He returned it on 3-26-07 and sent me copies of the return paperwork and insured mail receipt. I waited until May 6 and sent an email stating that my father had returned the item, but hadn't heard anything from them and asked if they could advise me of the status of the return and refund. No response. On 5-14-07 I talked to Elliet at 12:00 pm; she told me there were NO noted in my file from previous calls I had made, but she would give it to a supervisor to look into and stated that returns were just being processed for March and April. I called again on 6-13-07 at 12:12 pm and talked with Melvin. He indicated that they had received the return and were waiting for the money to be credited back to my account. He said that there WERE notes in my account of all my calls. I have called and emailed since then to no avail. NOT ONCE has anyone called me back and as of this date (8-17-07) I still do NOT have resolution on this matter. Several times when I have called the message says that all representatives are busy, call back and there is no way to leave a message or hold or anything; they just disconnect you. It has been the biggest headache of my life!! I will NEVER EVER order from them again.

At the same time as I ordered this item, I also ordered another item for $37.45 which I canceled (with difficulty), but they continued to try to charge my credit card several times and I received numerous notifications for months and months afterward saying that it was temporarily out of stock and they would ship it as soon as it arrives!

DO NOT EVER ORDER FROM THIS COMPANY!!!

I purchased a cabinet from Petals.com, which was damaged when I received it. I called the customer service department, and was told that they would send a replacement cabinet, and that they would arrange for the damaged cabinet to be picked up and shipped back to them. In the meantime, I had to call Petals, regarding another order. While I had them on the phone, I asked about the status of the replacement cabinet. The customer service representative said that I should be receiving the cabinet soon. I asked for a tracking number. She gave me a tracking number, and when I tried to track the shipment, I found out that the number was not a valid tracking number. I called Petals, and asked to speak to a supervisor. I was told that the supervisor would call me back, in about two days, because they return the calls, in the order that they receive them. This really upset me, so I called again, and asked if I could speak to a supervisor immediately. They gave the same answer, that the supervisor returns the calls in the order that they are received. In the meantime, I had placed another order for a flower arrangement, which I never received. Bottom line, I still have a damaged cabinet. I was lied to by the customer service department, when they said that the replacement cabinet was shipped, and that I would be receiving it soon. And the supervisor never called me back. I don't believe for a minute that the supervisor returns any calls. I have done a lot of business with Petal.com in the past. Now, I am stuck with a damaged cabinet, and the company couldn't care less. I never received the last flower arrangement that I ordered, and Petal's did not give me any explanation why, I didn't receive the order. Their customer service is the worst I have ever experienced, and I wouldn't do business with them again if they were giving the flowers away.