I received an inaccurate order from PetCareRX. After having trouble with the customer care rep understanding the problem, he finally understood that they sent me the wrong product for my dog. He assured me that the correct product would be overnighted to me, as my dog needed this product immediately. Five days later I got a response via email, that they had received my request, and that the product would arrive in 5-7 days. I now regret returning the incorrect product immediately, per their request. I will now search for a company that is more accurate and honest in their dealings with customers.

Petcarerx services is horrible. it takes 10 days to receive products understand standard shipping, they don't respond to emails via their customer service feature on their website, and despite spending 30 mins with their customer service on the phone, i never received a follow up call that was promised and never received my medication as promised. when i followed up again by phone they had no record of my order from 48 hrs pervious. Their autoship feature ends after 5 shipments. no where on their website does it tell the consumer that information. Unless you want to be extremely frustrated with a company then avoid these guys.

Website says the product is available, then after the order is submitted with payment, we are informed the product is on back order and not available. It's been 2 weeks already and the customer service staff falsely said it was being shipped when it wasn't. This company is pathetic. Do not trust them with your pets' medicine needs.