10/10/10
Today my boyfriend and I dropped off our 6month old Coton De Tulear to be groomed. It is the second time he has been to this store for a grooming. When we dropped him off the groomer told us we did not need to leave the picture of the cut we wanted, since she had a good idea. She insisted we take it with us. Since our first cut there went well we left. We dropped our puppy off at 12 and were told to pick him up at 4. When I walked through the door at 4pm our puppy was just getting onto the grooming table and was BEING SHAVED!!! This is completly not what we asked for. I asked the sales clerk if she could ask the groomer why he was being shaved. When she went to ask the groomer, the groomer seemed agitated. I was told he would be done in a half hour. I called my boyfriend to meet me at the Petco.When he got there our dog was still not half way done. We were told it would be another half hour ( an hour extra in total).
When we went to pick our puppy up he had the hair style of another breed completly, a poodle. When asked why he was cut this way the sales clerk made us wait fifteen minutes till the groomer was off the phone, then she simply danced around the questions we had. When we showed her the picture again she tride to tell us the cut she gave him was an inch long, as in the photo, when it really is less then half an inch. We were not offered an apology or any form of compensation. We will not be shopping at, or taking our puppy to get groomed at Hudson, MA's Petco on Washington street again, and I strongly advice that anyone who has a dog with hair, rare breed dog, or who cares about having the services they asked for done correctly and with a smile, please consider shopping/grooming elswhere.