On Dec 6th I purchased a 20 lb bag of Tiel Supreme Bird Seed for my pet birds. A week later when I opened it - I noticed it was full of debris (webs and other droppings, etc.) Absolutely nothing that I could feed to my birds; I threw it out to the outside birds (didn't even want it in my house). I did fill a baggie with some of it. Tonight I had to go to get more seed and saw the manager (John) and told him about this, showed him my receipt and the baggie with the junk. He acted like he could care less - and where I did not demand a refund; he sure didn't offer anything - not even sympathy! I work in retail and so I know how things can and should be done. I am very disappointed with your customer service and will be looking for a new place to purchase my pet supplies.

I had taken my dog Charlie to Petco many times, so the last visit there I was very confident that he was in good hands. They took over 5 hours to cut and bathe him, and when I picked him up they acted very cautious around me. When I got home, Charlie was very skittish and had several cuts and knicks all over his little body. I had never had a bad review of his behavior before, so I'm not sure if it was him or the groomer. But I will never take him to the Petco on N Rock Rd again.

I have spent thousands of dollars at 2 petcos in the new orleans area. A few months ago I was buying some fish food and an girl by the name of sarah confronted me and said I was stealing. She called the police, I was searched and sent to jail. The funny thing is I did not steal, and the officer did not find anything on me. When I went to court I was obviously found not guilty. The judge actually laughed at this girl in her face. I decided not to go to the kenner Petco anymore, so I started to go to the one in Metairie. To my suprize this girl was transferred their and was the new manager. I went in their a few nights and the girl came up to me and was horribly rude. I was obviously furious. I was on the verge of pressing charges against both her and the company for false accusations against me but decided not to go through with it.

If you shop at this petco, you may want to shop at petsmart instead, their prices are lower and their animals are in beter shape.

Also I sould mention that before any of this started whenever I would buy fish they always dies within a few days, that has not happened to me at any other pet-store to me before. I have a large salt water tank and would advise others not buy from their. One other thing is that many of their pets such as dogs began getting sick and died from petco because they would have their animals neutered with dull cutting instruments.

Petco is not a good place, their employees are mostly rude and in experienced and the company itself has no care for the animals they sell. They only care about the bottom line.
If you ask me they are cruel to their animals.

A

On 4/28/11 @ 11:55 AM, I went into the PETCO store @ The Mall of Georgia. I was their to purchase a battery for my dog's PETSAFE collar. I had called the previous day and confirmed that they had the item in stock. I asked the employee, Raynisha, for the item of which was locked in a display case. I was told they a night manager took the keys home with him and that was the only key they had and that the manager would not be in until 4 PM and I would have to come back. Raynisha and a unidentified male employee stated that the night manager often takes the keys home with him. I was amazed at how unconcerned these employees acted. I was furious that I made a 25 mile trip to this store for a item that the store had and that I could not buy. The employees offered no apology or nothing. PETCO lost a sale for the battery, and for a 50 Pound bag of dog food and a box of K-9 Advantage 2. They lost $70.00 in sales due to their incompetence. I called Petco Customer Service, a Jerry in the Philippines, answered my call. I gave him all the details and asked that a manger for PETCO call me. Jerry took all details and said that he would escalate this complaint to a General Manager. 24 hours later, I have not received any response. I also sent a email to their customer service link on the PETCO website on 4/28/11. I did receive a confirmation that they received my email. No other response received

Store sold me a hamster cage that was destroyed by the hamster: she got out 3 times. I had the receipt and the cage went in within a month of buying the cage and they said they could not do anyhthing.

I CALLED PETSMART AND THEY SAID THEY WOULD REFUND ME OR EXCHANGE FOR ANOTHER CAGE

PETCO DOES NOT CARE IF YOUR PETS CAN GET INJURED THROUGH ESCAPING.