Two weeks ago my wife and I were looking for a companion for our Yorkie. We found a female and were told a price I felt was a little too steep. So we passed. We returned a few days later a were told she had been sold for a lot less to a nice Hispanic couple. Had we known that, we would have purchased her earlier. We were told another female would be in soon. So we waited.

The female arrived and my wife loved her. The salesman said he didn't have the authority to sell her at the price I want't to pay but come in the next day and the manager would be in and he was sure she would work with us.

I had to work the next day so my wife went in and left a deposit until I could come in and talk to the Manager about the puppy.

After work I brought my wife and asked to talk to the manager about the price of the dog.'She was very rude and said we knew the price of the puppy when my wife put down the deposit and they didn't discount new puppies. And we were told at that time our deposit was none refundable. No prior notice what-so-ever!

I've notified the BBB so it hopefuly won't happen to others.

To all you people who have purchased puppies from Petland, who have become sick or died shortly after purchase...and to all you people who are considering buying a puppy from Petland...have you not heard that they have been exposed for buying their puppies from Puppy Mills!!! This was announced after a 9 month investigation by the SPCA. It was all over the news. Petland, of course, disputes this.
Puppy Mill breeders do not take their pups for the necessary shots (most say they can do that themselves and don't "need" a Vet), therefore putting the pups at risk for the Parvo Virus. In most cases, the breeders' facility is in deplorable conditions, unfit and unclean, and the adult dogs live a horrible life, in cages, used only for breeding. You are unknowingly supporting these awful breeders by purchasing from Petland, and you are paying a HUGE price for these puppies, who, in most cases aren't even purebred! They are crosses.
Please consider obtaining your new pet from a Shelter, but if you insist on a "designer" purebred, please make sure you GO and visit the Breeder's facility to pick your pup. Don't have it shipped to you, or "meet" the breeder somewhere other than his/her facility. That is a red flag if they offer that. Make sure the conditions are clean, the animals are not "caged" or over-populated, and insist on receiving a Certificate from a Vet that shows the proper vaccinations and health checks have been done. EACH pup should have it's own Certificate. Beware! Some bad breeders are very deceptive.
These Puppy Mills have to be shut down! Also, check out Oprah's Show on Puppy Mills, from last year...it will truly open your eyes!

We walked into Petland Sunday evening on January 25th, 2009 to look at a sheltie puppy that we were considering purchasing. The price was $1500.00, which I could not afford at the moment. We would have the money in two weeks and had intended on returning then to purchase the puppy if he was still available. We were playing with the puppy and when we went to give it back, a woman, also a customer there, asked us what kind of dog it was. We replied that it was a sheltie and she told us that she had two of her own. We asked her where she got her dogs and she replied that they were from a breeder in state. We asked her if we could give her our phone number so she could call us with the name of the breeder so we could do some comparisons between dogs. The woman agreed and as we were attempting to give her our phone number, a female employee rudely told us that if we were going to be exchanging breeder information (which we were not) that we needed to leave now. We did so without complaint, even though we were not exchanging breeder information. We were standing outside of the store, in the general mall area, talking to the woman when the owner of the Petland came storming out and accosted the woman verbally, yelling in front of at least twenty other customers and mall patrons, telling her that she had no right to be stealing his business and customers. The woman was shocked and very apologetic, trying to tell him that we were just exchanging personal information but he wouldn't stop yelling long enough to even hear what she was saying. We stepped in at that point and defended her, but he merely turned and yelled at us as well, telling us to get out. We were already outside of his store, so we left the mall to escape any further wrath.

We were deeply disturbed and offended by his inappropriate behavior as was everyone within hearing distance of the confrontation. We will not be returning to buy that dog, nor will we ever set foot in that store again. In the past, we have frequented the store and spent large sums of money there, but the owner's behavior was so wildly inappropriate and offensive that we cannot, in good conscience do that again.

On November 30, 2008 Petland sold me a sick puppy. Her first free pet visit cost me $68! She has intestinal parasites. We had to take her back to the vet yesterday because she has severe yeast infections in both her ears and a 'foreign body' growing on her spine -- another $113. We went back to Petland in hopes of speaking to the manager and working something out. When I said the words 'sick puppy' in their crowded store, my daughter and I and three grandchildren were immediately surrounded by five store employees, the vet bills were forced from my daughter's hand by a six-foot male employee and we were pushed out of the store while a female employee called my daughter a bitch because she was trying to explain our situation.

The police were called and the male employee who took our vet bills tried to tell the police that my daughter assaulted him! They viewed the store video and of course no assault was seen. The female employee continued to scream at my daughter calling her a bitch and insisting that she be arrested, while my grandchildren witnessed this. They are completely traumatized by the entire thing. My daughter and I had to sign trespass citations promising not to return to Petland under threat of arrest. How sad! SHAME on Petland for this nasty behavior! I am tenacious and intend to pursue this with vigor! Thanks for listening.

On November 30, 2008 Petland sold me a sick puppy. Her first free pet visit cost me $68! She has intestinal parasites. We had to take her back to the vet yesterday because she has severe yeast infections in both her ears and a "foreign body" growing on her spine -- another $113. We went back to Petland in hopes of speaking to the manager and working something out. When I said the words "sick puppy" in their crowded store, my daughter and I and three grandchildren were immediately surrounded by five store employees, the vet bills were forced from my daughter's hand by a six-foot male employee and we were pushed out of the store while a female employee called my daughter a bitch because she was trying to explain our situation. The police were called and the male employee who took our vet bills tried to tell the police that my daughter assaulted him! They viewed the store video and of course no assault was seen. The female employee continued to scream at my daughter calling her a bitch and insisting that she be arrested, while my grandchildren witnessed this. They are completely traumatized by the entire thing. My daughter and I had to sign trespass citations promising not to return to Petland under threat of arrest. How sad! SHAME on Petland for this nasty behavior! I am tenacious and intend to pursue this with vigor! Thanks for listening.