On 06/25/08 our dog Sandee was taken in for her annual hair cut & groom. Sandee is approximately 13 years old with previous hip injuries at the age of 2. Each time we remind the groomer at PetsMart to be careful of her hip and to not force action that would cause her discomfort. This time Sandee did not walk out like she walked in on all four paws. The groomer did not advise Ted that Sandee was somehow injured and could not stand on all four paws. Instead, after paying the bill Ted went to get Sandee the groomer had already leashed her. As Ted walked away to leave Sandee only took a few steps and laid down. In his attempts to get her to walk he noticed her left hind leg was barely touching the ground. At that time he asked for assistance. The vet at Banfield Vetnary Clinic(located within PetsMart) examined Sandee. Sandee was under extreme stress and in pain and let go of her movements. The vet did state to Ted that she could feel clicking in Sandee's knee joint. X-rays were taken and the vet pointed out the arthritis in Sandee's left hip. Which we knew about. The store manager stated that Sandee has a pre-existing condition, now how could that be...she walked in on four and had to be carried out of PetsMart. Ted then contacted our vet at Cinder Rock Vetnary Clinic here in Redmond, Oregon. Our vet examined Sandee briefly in the examination room, noted the clicking in the knee. Stated that Sandee needed to be sedated for further examination and x-rays and that the x-rays from Banfield were not adequate. Diagnosis: torn ACL, our vet asked if Sandee had slipped, fallen off the table, restrained and resisted or got her hind leg caught in the cage at the groomer. We stated that the groomer denied any action that would cause Sandee to limp so she must have been limping when she arrived. As a groomer who has been advised to be careful of a pet's delicate situation wouldn’t you think she would have made a comment in the beginning? Our vet stated that we might speak with the Banfield vet to do the surgery, as our vet does not do the procedure that is required. So we make yet another trip to Bend. However, this time the vet will not speak with us personally. Only thru an assistant, stating that she has already done more than she should have and is concerned about not getting paid. Hello, is there an oath about taking care of the animal somewhere? So, we ask who they would recommend to do the surgery. Dr. Muller, Dr. Fuller not sure as the assistant only mumbled and did not write anything down. She only stated that the doctor travels to clinics and could do the procedure at our vet's office. So, we call our vet again and advise of what Banfield stated. We were then referred to Bend Vetnary Clinic, Dr. Parchman. Now we have to wait until 07/03/08 for an appointment just for the consultation. In the meantime the manager of PetsMart has stated he would reverse the charges for the grooming(to date 07/13/08 NOT) and to get copies of our vets notes and he will give to the corporate office in Portland. Consult day 07/03/08; x-rays in hand Dr. Parchman describes what happens to a dog knee thru life. There are signs of normal aging and a tear is noted, just how new would be determined in surgery. Now pick a procedure that not only is best for the pet's recovery due to age and factor in her previous hip injuries at age 2. Surgery scheduled for 07/08/08, still no call from corporate, Bend store manager advised of surgery pending. Sandee makes it thru surgery and is recovering nicely, the tear was new and noted as being within two weeks. Now we get to bring our sedated dog home on 07/09/08. Oh, you want to know how much we have spent at this point, just $3, 038 and change. Corporate finally called 07/10/08, stating that there was a third party vet who examined Sandee and this is a pre-existing condition. Has corporate stayed up all night attending to a pet that is in pain, has to be picked up and carried out to attempt to urinate or give pills to or feed with a spoon or cried with their pet on the floor in the middle of the night? Has corporate looked at the surveillance camera tapes of Sandee walking into the store and having to be carried out? How come they do not have a camera on the groomer or do they? Corporate stated make copies of the surgeons notes and provide to Bend store manager on Monday, 07/14/08 and the manager will provide copies to corporate. Now let us discuss the grooming of our Sandee, bad hair cut, abrasions on her stomach and still does not look, smell or feel like she was even washed and that my folks costs $70.00 because she is a Chow mix. So, do we hire an attorney, file small claim or go to our local tv station in Bend and let them know the story?

I was injured on the job at petsmart. Received wsib for 2 claims. 1 doctor out of 3 said i could return to work so petsmart decided to follow the 1 doctors recommendation. When i didn't return to work with explanation and proof that i should still be off, they fired me... right in the middle of my wsib appeal.

Nice company to work eh? They will get theirs!!

On Sat March 22 2008, I took my 2 lb Male Tea Cup Yorkie there to be groomed for Easter, To be honest he was a little matted on his head thanks to my 3 yr old trying to put pony tails in (but not bad at all).
I asked them to give him a bath and clip him in a standard yorkie cut he is a puppy and I want to show him off. No problem they said any thing else ie nails, teeth ect. I responded no thank you I can do that all myself.

I return at 7pm sharp to pick up my baby and was told please go to front and tell them ur dogs name and pay our pc in the grooming salon in down, and please return with ur receipt. Well I do as told and the girl says ur total is $76.00 I said sweetie are u sure u put in the right dogs name, yes ma'am she says.

I then ask to see why it was $76.00 well They painted HIS nails pink filed hi nails, brushed his teeth and charged my $30.00 for the single mat on his head. I at this point still have not seen my dog yet, I ask for the manager and was told he is gone the asst is here tho, but he cant help you the Manger has too, but if you want ur dog you gotta pay the $76.00 or you can leave him here until tomorrow but we will charge you $24.00 to board him over night. So like any good momma I pay the dang money walk to the salon receipt in hand and ask for my baby O MY GOD is all I can say the has a snoz cut on this face a fuzz ball on top of his head and not one single hair on his body is clipped even.

Still very angry and only getting madder I ask for his collar so I can leave before I get loud. They say he didn't have a collar on I return with yes he did you even looked to make cure his rabie tag # matched the paper I brought. No ma'am he didn't have a collar or if you did leave one I m sorry we seem to have lost it, I respond with that was a $20.00 collar plus his name tag and rabis tag and his micro chip number tag.

All I got was sorry well keep looking and let you know. As of today 3/26/2008 not a word. I tried to handle this issue with the store manager he was no help at all I called corp 5 times and have yet to hear a response!

I went to petsmart for a halloween contest in manchester n.h. on south willow st. oct.23 6-8pm. on arriving shortly after we were told all to walk our pets around the store in a parade so their costumes could be judged. I was rudely insulted when at the last minute a dog showed up wearing the same costume as my pet. keep in mind this dog was not in the parade came out of nowhere and won the contest in no less then 2 minutes. I was discriminated with no shame. your employees were the judges of coarse. NOT THE PEOPLE I felt it was all set up and the winners were relatives of the employee JUDGES. Ive been to other contest were the PEOPLE VOTE not the employees that way it keeps it from being DISCRIMATORY towards anyone. I now will take my buisness elsewhere. this will be the last time PETSMART DISCRIMINATES ME.

I was recently in a Canadian petsmart store, that has apparently taken over all the Canadian owned SuperPets that I used to shop at. The food I have had my dog on for over 6 years is now not carried because of the buy-out by PetSmart. The breeds of birds are no longer available because PetSmart only uses certain breeders. Some of the staff was the same, but I was told that a lot of them had already quit because of how PetSmart treats their own employees. Others had already been fired! It has upset me greatly to see employees who worked for SuperPet for years, whom I have personally dealt with, have to leave their job because this American company has put so many demands of them. One staff member was telling me that any one who works on cash, must get 65% of the customers that come through to sign up for these "pet perks cards" if they don't get their mandatory 65% then PetSmart can fire them! How absolutely ridiculous this is... and this is just one of many things I found out about what this company expects from its employees. I will not shop at this Company ever again, which I must say is very sad since I actually had a personal relationship with some of the staff while it was SuperPet. What a shame that this Canadian owned SuperPet chain sold out to a American owned PetSmart company that cares nothing about their staff or customers.