Pet Smart on Thomas & 37th Street, Phoenix. The 1st time I went into the store I was shopping for cat food. As I turn to check out, I almost walked into security because he was that close watching me picking out catfood flavors. I had no idea how long he stood there. I say excuse me, go check-out & leave. The second time I go in, I first check to see if they have a certain cat-tree in the store I had seen online. It's about 5 1/2 ft tall & a little heavy. So I go back to get a cart & go back to pick up the tree. Out of the corner of my eye, the same security guard is watching me again. That's when I stopped & looked at him, then he went on like he was doing something. I'm not the only one in the store shopping, I'm just the only one who's black, so I guess that "sparked" a problem. Needless to say, I left the cat-tree there, I now shop at Petco.

I took my lhasa to Petsmart in Cranberry, and I have noticed that interns are awful at grooming for one, but I must say the lady manager who usually does his hair is amazing.

My puppy cut usually cost me $40. I was told that he couldn't get a puppy cut anymore, but since over the phone they said I could they alowed it, but it cost $65. Since the intern did it the job was awful! The manager was there but didn't look over her work! I was mad.

I also notice that when You make an apointment for 11, and bring in the dog a half hour early, you won't see your dog again till about 4pm! This is rediculous. The manager who does his hair will putz around and take random breaks and a long lunch break! Most do this. I also see dogs who come in after me get done right away! They also get more done than what I come in for! WTF!

In my opinion they should do all the jobs that are scedualed before lunch break bc we don't have all day to wait for our dogs! They need to be more organized with time! Five and a half hours is way to long for a hair cut, I can understand 2, but 5! Too much, plus the price is never acurate!

I always thought that since my apointment is at 11 that they should be able to work on my dog at that time if I bring him in a half hour early! I make that apointment so he can be worked on generaly around that time, not to be worked on hours later! I don't want to bring him in at 8 or 9 bc I can't!

I constantly come back hour after hour to check up on him. I don't see him get started till 3! He is done by 4ish! An hours work that was suppose to start at around 11, takes about an hour to do, but doesn't get started till 3! It just doesn't make sense! I get really angry at the people who get worked on before me who came in after me and have larger fluffy dogs! Its a crapshoot that is totally unorganized.

On a positive note I have not had any problems with injuries!

The vet next to it is pretty good, but they add rediculous charges and stuff they think my dog needs, but they are the vet so IDK.

Over all other than time money and sometimes crappy haircut, petsmart isn't too too bad!

I went to petsmart on march 4 to get my dog groomed. my dog is old englosh sheepdog. In the morning around 9:30am, i called them to make a appointment and also asked for a quote. Idropped him off around 12:00, they let me sign a contract about dematting and the service price, and I did. they told me to pick him up around3:30. I arrived there around 3:40. they told me they still working on it and told me to wait one more hour. I saw him stand on the table quietly and the lady stand beside me told me that he is a good boy. Two hours passed, my baby dog was finally done, the groomer showed me some area might have skin irritation and i have to avoid him chewing and licking. the groomer also recommended a skin irritation spray for my dog. When I got my bill from the groomer, I was so shocked, it wasnt the price that I signed on the contract. I told them about the price, they said they put my dog under the wrond category, so the price went up $30 more. I clearly told them that I called them to check the price for three times and the price on the contract was same with the one i checked. The store manager gave me a really ugly look and reluctantly changed the price for me. After I got home, my family noticed that his body was all red, I explained the skin irritation to them and asked them to keep eyes on him. the next day, I noticed his ears were bleeding, his testis were bleeding, his bobtail had a serious hot spot and some other slashes all over his body. I took him to petsmart again, the store manager told me to see a vet and they gonna pay the vet bill for me. I went to the vet, they told me it was definetly caused by the groomer. I also discussed the contract i signed about dematting . But they still understand it was caused by the groomer. Then i took the vet bill to petsmart and wait for their call. two weeks passed, I didnt receive any call from them. so I decided to call them 30 mins ago, they told me they dont believe it was caused by them, they believe all the wounds are caused by him chewing himself. It was so ridiculous, and their attitude was really bad. I am so disappointed about their service and attitude. it's like I trust them so I let them groom my dog but they ended up hurting my dog. they let me felt like I sign up a contract to kill my own son. and they dont even apologize to me. It's been two weeks already, he is still bleeding, his testis and his bobtail. they told me they are going to review my vet bill and probably return me the money but they also mentioned they never believe they was caused by them...

I agree, , Never will use them again..I have had my pomeranians nails trimmed there for almost four years...I made an appointment to get him a full service groom one day while getting his nails trimmed..On the day of his appontment the nasty girl who was working asked for his rabbies papers..I told her that they had them already on file(my vet had faxed them before). She said no they didn't because my dog had never been there. I explained that he had come there every month for the last three years, and that he was just there the day befor. She continued to argue that I was wrong. I spoke with the manager about this and he said he was sorry..Thats it..No more story..No lets take care of it or nothing...

I tried to buy some fish at Petsmart Surrey BC, Canada. I have a gift card given to me by my sister last Christmas. Thought I will buy and add fish to my community tank collection.

At the store, told this saleslady to catch fish in the CORY tank without marks and medium to large size. She just netted what she can catch and told me they are fast and its hard to catch what I would like buy, and I should just take what she caught. She caught random fish, some ugly, with marks, small and thin and one is looking like at the bottom of hierarchy/sick. Told her I am an aquarist I cannot accept what she likes me to own eh. They will be in my fish tank nice and pretty that i wish to admire everyday when feeding them. I guess she did know the difference between fish keeper and aquarist or this lady has no knowledge in fish keeping either.(Not all fish are the same to a hobbyist). Told her I am in fish hobby for 15 years and I can help her catch the fish if she has no patience. =) Called the manager, manager seems to have the same stand of no choices. I guess they can only sell fish to the little kids but not to us serious hobbyists. I walked away.