Keep your receipts if you use your debit card for proof! I made a $49.15 purchase and paid with my debit card. Wrote the transaction down in my ledger, then threw away the receipt. Days later I check my acct online and see that the transaction was for $59.15.
Maybe her drawer was over $10 for the night? Maybe she then had beer money for the night? I don't know. All I DO know is that $10 was stolen from me by Petsmart.

I took my dog to Petsmart over the weekend to let him pick out his own treats. The sales people were all rude, and made it very obvious that they were not happy with the fact that I had my dog there. The woman at the checkout counter didn't even offer one of the many treats she had at her counter. I e-mailed a complaint to petsmart. They want me to give them a call. I'm at work, and don't have time to call, so I guess I just have to deal with it. Never going back there again!

PET INJURED AT THE HANDS OF PETSMART GROOMER 

I have a 2.5 year old, small, 10 pound chihuahua named Maverick. He is sweet natured, has been thru obedience training, and is great with kids and other dogs. On November 9, 2010, I  took him to the Petsmart groomer perfectly happy... when I picked him up he wasn't himself and just looked tired. I figured it was normal and took him home. The next morning, my poor little dog was in SOOOO much pain! He could not sit or lay down, could not use the bathroom, was lethargic, didn't want to go for a walk or move at all... so I immediately took him to the vet!  Vet did fecal, urine and blood sample tests. The vet found a small amount if blood in his feces but concluded that he hadn't eaten anything bad and didn't have any toxins in his body rather his condition was the result of someone roughly handling him and his nails being cut too short which causes pain.  

Today I found out that the groomer let my dog fall off the table, held him down aggressively, and even muzzled him!!! Maverick is obedient, loves people, and other dogs and is very easy going... so I have no clue why a petsmart groomer would do this to him :(.  Also on his "report card" the groomer wrote "Mav did great!" LIE OF THE YEAR!!! Having to FORCEFULLY restrain him hard enough to leave BONE BRUISES ON HIS HIPS AND SEVERE MUSCULAR PAIN and use a muzzle on a little 10 pound dog DOES NOT EQUAL "mav did great!!!"

So far, I talked to the manager of the store and he didn't seem to care too much about the abuse my pet clearly suffered :(. I want more than a "sorry that happened, wont happen again" from petsmart!!! The vet gave Maverick a shot for the rear body pain he has around his hips,  on his low back & spine, as well as muscle relaxers, and anti-inflammatory pills. 

What else should I do??? *I feel like there needs to be an investigation as to what that groomer did & her dog handling capabilities so it doesn't happen again! I also think they should at least refund his grooming and pay his vet bills. I would also like a letter of apology!!! I know that sounds childish,  but I think a letter of apology written TO MAVERICK (or some other compensation like a dog food/toy basket for him or a fruit basket for me) from the grooming salon, the general manager, and petsmart in general would make them take ownership for what has happened and perhaps develop better training or enforce adequate supervision so this doesn't happen again! I would hate to see or hear about any other dogs having to go thru as much pain as my little maverick is in right now. Although my vet told me that here lately she has been getting more cases of sick and injured dogs after petsmart grooming.  This has to change!

Any suggestions as to what I should do next will be greatly appreciated. 
-Jay      

I placed my dog, Blue, in the care of one of your pet hotels in July 2010. When I returned, his *** was bright red, as though it had been burned by something. I took him to my vet for treatment; that visit cost me $115.05.

After several unsuccessful attempts to reach the hotel manager at Store #1168, I called the PetSmart "800" number to complain about my dog's condition and the difficulty in reaching the local store. I was told to take my vet bill to the local store (#1168) and I would be reimbursed.

Since I was very upset and wanted my dog to be well, I did not deliver the vet bill to the local store (#1168) until 4AUG2010. I have yet to hear from the local store or your corporate office regarding my reimbursement.

Therefore, I want the $399.70 I paid for the local store's (#1168) abuse of my dog and the vet bill amount of $115.05, totaling $514.75. Since I am in sales and rely on customer satsfaction to keep me in the top of my field, I fail to understand how your company could treat the mistreatment of a person's pet (family) so cavalier.

This is not funny, nor fun for me. My dog was in obvious pain for over 3 weeks after staying at one of your pet hotels in store #1168. The hotel manager failed to take care of my dog and return him in good health. She failed to have the common decency to pick up the phone and call me--after the fact. She did, however, attempt to remove blame from herself, when I returned to give her the vet bill. That simply added insult to the injury--very insulting!!!

Please have someone contact me immediately to inform me how and when you plan to resolve this matter. Remember, the incident took place in July; it is now October!!

I have recently bought some fish from the petsmart on truxel and have had 3 fish die in two days from petsmart, in which i have fish in my tank that have been there for 3-5 years and they are fine. i didnt buy them from petsmart. i am very dissapointed in petsmart . the last time i went there to buy fish the employee was putting his hand in the tank to mess with the fish and catch frogs. therefor i will NOT be buying anymore fish from petsmart. the guy was also rude and told us that he didnt know anything about the fish and that nobody on shift did. they were very un knowledgeable, i have never been this dissatisfied with a store before. i used to spend several hundred dollars there a month on fish dogs and so on but will no longer be going to the petsmart on truxel and probably no petsmart period.