Went into Petsmart to buy two small (inch and half) goldfish. I was verbally beaten over the head and told that a 5 gallon aquarium was too small and needed a 20 gallon for these two small fish. I didn't object so much to getting the "counseling" on size of the tank so much as really rude, snotty attitude of the clerk. She refused to put a guarantee on the fish because " I was not putting them into the proper environment." I called the store manager after I got home and was told it was not their policy to refuse a guarantee just because of the size of the tank but was not offered any apology. I think it's interesting that Petsmark sells fish to be eaten alive by other creatures but believes that two little goldfish are being horribly mistreated being put in a 5 gallon tank.

I have 4 babies that have been going to Petsmart since 2008! Ever since the first visit, I have stated to the staff not to cut the baby hair of their puppy tails! Today my almost 3 yr old silky, Lilo went to have her summer cut. When my daughter brought her home her tail was gone! I immediately called Petsmart and spoke to LISA, she is the one who groomed Lilo. I wanted to know why her tail was gone. She started to apologize profusely and offer me a free grooming! She proceeded to put the grooming manager on who also apologized and stated that since they are not able to put her tail back on they would give me a free grooming! WHY ON EARTH WOULD I ACCEPT A FREE GROOMING WHEN I WILL NEVER STEP FOOT BACK IN THIER STORE! Lisa the chop happy groomer says to me, that it stated right there not to cut her tail! Please don't use them if you have any special instructions because they are not followed anyway!!!

I am writing this complaint because I am not happy about how the store manager treats his employees.
He is rude and just makes people feel like crap. Everybody talks about how they don't want him at the store anymore because he yells at them and is just useless. He doesn't wear his uniform some of the times when he walks around the store. He interrups employees while they are helping customers. He has been rude to a couple of customers where they have actually come up to me and told me that he shouldn't be working in Petsmart because he has a bad attitude.
When someone higher then him comes into the store, he acts very professional, helps customers and is very nice to his employees. Once they are gone he is a totally different person. He swears, and just puts his employees in a bad mood. A number of people have quit because of how he is and they just can't put up with it.
He tells employees to do something and then goes outside for a smoke or talks on his cellphone while his employees are busting their ass trying to finish something and he does nothing at all to help, just yell at them when something isn't completed.

I use to love coming to work and working with all the animals and now i dont even want to go to work anymore because i know he is going to be there, and he is just going to make my day miserable. Please do something about this, you would be doing everybody a huge favor and maybe get a manager in that is actually able to be nice to employees and customers.
Thanks so much.

In my opinion, I would never suggest working or using any of Petsmarts services or buying their products. Their treatment of workers in their Colorado stores as well as other stores is in my opinion substandard. Support with workmans comp claims and in my opinion treatment of employees with managers seeming to not have proper training working with their employees dealing with employee issues that I feel is inadequate all the way up the corporate ladder. My friends daughter was injured over a month and a half ago and is still waiting for work comp pay cannot work full time and gets very little pay/hours if any.

Please reconsider working with other companies and research or make sure you are properly protected. I work for a large corporation that actually does provide the benefits and care for their employees that they advertise and promote so keep looking and work where In my opinion you are safe and protected.

Our family has rescued and cared for abandoned and injured animals for at least 38 years now. Our youngest daughter Karina grew up helping us with these unfortunate creatures and as the years went by she grew to love them and our mission.

Karina has owned many diverse types of creatures including a red tail boa, she has cared for a baby dear in Georgia, and she has cared for horses and has owned dogs, cats and other furry creatures all her life. Therefore working at the local PetSmart in Medford at first seemed like the perfect fit for Karina.

Currently, Karina has adopted two dogs that have been abandoned and in the past two years has spent well over $2, 000.00 on them for medical care which she really can’t afford working at PetSmart for $8.70 per hour.
A person can see she loves the animals she bathes in the bathing room and the animals and their owners waiting in line to purchase pet friendly supplies. Karina knew what was best to feed your animals and which items you would need for pet problems such as dander or skin problems just to name a few.

However, in May of 2008 Karina injured her back while caring for animals as she always has. She saw the doctor and he provided her with a light duty work note. Karina provided this note to Manager Connie Hooper Leggett who told her there was no such thing as light duty work at PetSmart.

Karina not wanting to lose her job kept working even though her back was still injured even after resting and treating it for about a week. Manager Connie Hooper Leggett then told Karina she would cut her hours unless she sold more of their care products to customers.

At this point as her father and at her request I was now involved. I own and operate Martinez & Associates Investigations and after goggling http://www.indeed.com/forum/cmp/PetSmart/s-company-culture-at-PetSmart/t3889 and many other links regarding the PetSmart culture I knew my daughter Karina needed someone in her corner.

The Manger did in fact make good on cutting Karina’s hours down to between 13 and 18 hours per week. Karina told her Manager’s she needed at least 30 hours a week to pay her rent, care for her animal friends and buy food, gas and so forth. However the punishment continued in cut hours even though Karina has been with PetSmart at least 3 years and was selling as much as other employees.

I did in fact step in to investigate and bring my daughter her lunch. I never disturbed the customers but while I was trying to investigate the PetSmart in Medford, their corporate office sent me a letter stating I would be trespassing if I entered the store again.

On August 15, 2009 Karina was bitten by a large Akita dog while bathing the dog. During bathing the dog got its rear foot caught in the grate at the bottom of the bathing tub. Karina and three other employees tried to hold the Akita while they attempted to free the foot. The dog tried to attack one of the employees who let go, then the second employee let go leaving Karina to wrestle this large dog alone and try to free the foot. The Akita bit Karina ripping open her left arm and an employee from the Banfield Hospital next door came in to assist.
Karina has been treated unfairly, she asked the management if she could seek employment with the nearby Wal-Mart to compensate for her lost hours and she was told they would not adjust her hours or work schedule for another employer to allow her to work at another place.

Karina Martinez loves animals and animal owners as anyone can investigate and find out. However, Manager Connie Hooper Leggett has to face the District Manager about sales and she has continued to punish Karina with reduced hours.

As part of my investigation into this matter I found numerous disgruntled employees many for the same reason who have quit. I asked Karina about the sales and she explained that in this economy pet owners don’t always have the extra money. Upon further investigation I found that Star with PetSmart stated Karina’s sales were up with other employees.

It appears to me that the Manager Connie Hooper Leggett can continue to cut Karina’s hours, she can bring in new employees and give those 30 hours a week and this does not violate any labor laws because I have checked. However, I find it distasteful and unethical at best just another blog on the wall in goggle land for PetSmart.