I brought my two happy and spunky Bichon Frises to PetSmart's grooming salon. Checked both in with a young and tired lady named Viviana. Explained my preferences so my dogs would not be cut too short and left them.

Upon my return 3 1/2 hours later, I was greeted by one of my dogs, Wilbur, with a happy demeanor. His cut was short and I was pleased. His groomer happened to be at the front, Jenna. I gave her a 20% tip.

When I saw Charlotte, she did not greet me with her usual happy tail wag. She was hunched over, with her tail between her legs. She was cut very, very short. I could see the freckles in her skin (YES, THAT SHORT) and viviana was no where to be found. She had left for the night.

All night, Charlotte was anti-social. She wanted to be left alone and even crawled under our bed covers and slept there all night. She would shake her head very often, as if something was in her ears. In addition to these signs & symptoms, she was constantly trembling/shaking.

She continued these behaviors all day the next day. Unfortunately I had been preoccupied with garage clean-up and did not really pay much attention to the shaking of her head and trembling... as I should have.

Sunday morning, early, I took both dogs out to 'relieve' themselves. Charlotte again, was trembling and shaking her head often. I looked down at her to pet her and noticed there was blood on her snout. I noticed blood around her right ear. When I lifted up her ear, it was red, inflamed and bloody.

I immeidately called PetSmart and asked to speak to the Grooming Salon. I spoke with JEnna, the groomer who took care of Wilbur. She stated that Viviana had mentionded that Charlotte had a lot of fur in her ear and she was unable to complete Charlotte's left ear b/c Charlotte could not take it anymore. (I guess they practice is pulling out ear hair with tweezers).

I asked to speak to the manager and they were just not that open to resolving my complaint.

Poor customer service with no regard for the pain my pet endured and continues to endure b/c of an incompetent groomer who just got "tweezer happy" on my dog's ear.

Poor Charlotte!

I will NEVER, EVER take my precious pets to PetSmart again.

Keeps Conures in very small and inappropriate cages. When the worker clipped my birds wings he clipped them too far and they bled. They do not sell large enough cages for Conures and the worker claimed that the cage would be big enough. I think they know better and they need to take care of their animals.

I had been taking my dog to Petsmart for grooming for 2 years. This last time I took him they brushed him so aggressively that in the places where he was brushed his skin was so red that it looked like if they had brushed him one more time he would of been bleeding. I rushed him to the vets right after and had to fork out $60.00 on top of the $55.00 I had to fork out for the grooming that they never finished. I have been complaining to corperate and the store about this since this happened the begining of this month and was told I would get refunded the vet visit (which I feel I should be refunded for both) about 2 weeks ago and have yet to see a check or anything. They just keep giving me the run around and corperate just keeps saying they will put it in there system and have someone call back within 7 days but noone ever does. Yet when you call corperate they claim they can't put you through to anyone. Don't ever take your pet there! They have no concern for animals at all. When I spoke with the manager he was more concerned about what he was going through then what they put my dog through. It is a very poor customer service business and I wouldnt want anyone to go there or take there animal there. No animal deserves to be mistreated esp by a pet store at that.

I'm really unhappy with petsmart's 'new' way of processing returns. Instead of using online computer methods to expeditate the transactions, they have reverted back to the archaic mehod of paper processing as a 'security' measure for their clients. On Jan 6, i returned a heater. at the time, i was told that it would take a couple of days before i would see the credit posted on my account. It is now Jan 10 and still no sign of my refund. I did call them today to see what the hold up is, and the manager claims that it can take more than a couple of weeks to process. Grrr.. What a pain. I won't be shopping at petsmart ever again.

What's up with Petsmart not processing refunds online in their stores anymore? I had an unpleasant time at the Petsmart Pasadena CA store today when I made a return and found they have gone backwards in time and no longer process refunds online. They are now doing it manually so customers are burdened with having to audit their credit card statements to make sure their credit was indeed posted by a Petsmart's night clerk. There are other less expensive stores like Petco, Walmart and Target that sell pet products and treat customers better - so why go through Petsmart's refund inconvenience? I WILL NEVER SHOP AT PETSMART AGAIN.