I want to know why I couldn't find any rawhide chews for my dog that were made in USA. Most were made in China! My dog won't get anything that is made in China! By the time a recall goes out, it will be too late once they have consumed whatever poisen China has decided to put in their food items.

I went into this Petsmart...cash in hand to purchase an electronic dog training collar. We have a Yellow Lab that we were having troubles training AND more importantly, that we intended to start some field training with. The employee, who was also an "obedience" trainer at the store would not open the locked display case for me but spent the next 15 minutes explaining that I didn't need to purchase this, but rather attend her class for $125.00...I politely said thanks, but I'll just take the collar, but she still would not open the case...I actually never rec'd this item...so I left and went to Bass Pro and was delighted with their service and expertise on these items...so now all of our dog supply purchases come from any store but Petsmart...and we share this with everyone we meet who has pets...I guess they shouldn't display something they don't want to sell...perhaps the owners / managers would like to know this as well...

I left my dog Mandy at the Pet hotel in Columbia Maryland. Mandy is a very shy dog. She is as sweet as a dog can be. Even though she is a small dog I put her in the suite ($41.00) per day. I added the individual playtime since she is only a 20 pound dog and the group play areas seemed too rough for her.

We arrived to drop off Mandy and since I had been there several times before everything was ready to go. I was giving instructions to the person behind the counter about what Mandy needed. I repeated several important things since the employee seemed not to be paying attention. Most Importantly was that a particular cup was to be used for water. I can’t explain why but Mandy from puppyhood would only drink from this type of cup. I should have stopped right there and taken Mandy home.

I had arranged for a relative to call about Mandy each day since I was going to be out of the country. The first day the report was that Mandy was not eating or drinking much. That seemed normal as the change in environment may cause these issues. But each day the reports got worse. After several days of not eating much or drinking I called to be sure that the cup I had left for water was being used. I was shocked to hear that no one there knew about the cup.

Things got worse. The next day I got a call from my relative telling me that Mandy now was limping. Since I knew that Mandy had no injuries when I dropped her off I called Petsmart but no one there knew how this could happen. She was taken to the vet where x-rays were done. It was the diagnosis of the vet that Mandy had a sprain.

Things continued to get worse. The following day I was told that Mandy was again taken to the vet to be given fluids intravenously. I was also told that there was blood in her feces. At this point I could no longer stand the thought of Mandy being so miserable. Even though new travel arrangements needed to be made I decided that Mandy was more important than money. I took the first available flight and returned home that day.

Upon arriving at Petsmarts pet hotel, I found Mandy in terrible condition. She could not put any weight on her hind leg. She was dirty, covered in feces. I have never felt so guilty in my life. She saw me and I believe if dogs could talk, she would have asked why I would have left her there. My main function as a dog owner is to keep my dog safe. I failed in this case. I took her home and cleaned her up.

After several days with no improvement in her leg I took her to my vet to examine her. He immediately cringed when feeling her joint. His diagnosis was a torn ligament. I received a second opinion and decided to have surgery done to repair the injury.

I know that Mandy had no existing condition. I walk her everyday and certainly would have noticed any deterioration relative to her leg. I repeatedly inquired about how this could have happened but no one at the pet hotel could give me any explanation. A dog in a private suite with individual “playtime” somehow had this severe injury but no report was made? The behavior of Petsmart personnel has been shocking. I asked the store manager if he thought that since the injury occurred while she was in their care if he would take any responsibility and after rolling his eyes and shrugging told me that it’s just a dog and he would not take any responsibility.

Take this as a warning. Do not trust your beloved pet to Petsmart. Find a friend or relative to care for your pet. A pet sitter is an option too. I hope that no one ever has to look into their dogs eyes and see pain as I have. I will never forgive myself for my poor decision in this case. Don’t make the same mistake I did.

dog groomed 6/09/a=used chemical to remove dog hair/dog has had allergy for yrs but PS has no records for past 4yrs/german shep looks like wire dog/did not agreed to any such treatment/mgmt staff rude, hungup, gave no ans. for missing files nor chem use/abuse of my pet unacceptable.

recd coupon on 8/22/09 for furminator..reduce shedding is what was used on my sheba w/o regard for her history of allergies to plastic, sprays etc. that they has but can't find/they show 6/09 as my only visit and no charge for the treatment...how convenient for them..I need someone to help me and my sheba...photos can be sent later.

My neice bought three mice (as pets) from Petsmart and had them for two months when they displayed various symptoms ( self mutilization of skin and eyes, eye discharge, and respiratory symptoms). These were her pets so, we contacted an Exotic Vet and made an appointment. The mice were treated for possible mite infestation and given antibiotics (Baytril). The mice never reponded to the antibiotics and they never had mites to begin with. Eventually they had to be euthanized. Autopsies were performed and it showed that two had the Sendai Virus and one had Sialodacryoadenitis, which are highly contagious diseases. Petsmart buys from breeders who must not immunize thier colonies and the baby mice appear healthy for awhile until the dormant virus rears its ugly head and slowly but surely kills them. Petsmart will buy from the lowest bidder and the health of the mice is not considered because most customers use them as feeders for snakes. My neice was devestated and we spendt $950 trying to get her pet mice well. These mice didn't stand a chance being that were virus infested and probably inbred. To those who buy feeders " Be Careful " because Sick Mice =Sick Snakes !!!