I used to work at Petsmart but quit because of how rude and bitchy the manager was there. She would boss around all of the other groomers and bathers and give nasty looks or make remarks when things weren't goin her way. She thought she was so much better then the rest of us BUT LOOK AROUND YOU HONEY you have no friends and every one talks about you in the store behind your back they're just afraid to say it to your face. It was a BS job and I'm so glad a quit so I'd never have to see her again. And she acted like she was "all about policy and procedure in front of cliets and mangers", but when the ppl in the salon were just there, it was all put to waste! BERNADETTE YOU TREAT EVERYONE LIKE HELL AND YOU KNOW IT !!!

** NEVER TAKE YOUR DOG TO HER SHE IS THE WORST

We recently took our Yorkie to have her groomed at the Petsmart in West Hills, CA., (after a period of time had elapsed since the last injury to my dog).

We always buy our supplies from this Petsmart and had taken her for grooming about a year ago. At that time, we received a call from them that she had been rushed to the vet and needed four stitches to close a wound under her front leg. While they where quick to pay the bill (at their vet) we never received any apologies and no longer took her there for grooming. Over the next year we tryed to find a new groomer and where not satisfied for several reasons. In addition she now required extra care as she would shake and pant everytime. She did not do this before the stitches.

Recently we decided to try the same Petsmart as we still buy all our products there for two dogs and two parrots. When my wife dropped off the dog she was greeted by rudeness and unprofessionalism but decided to leave her there with specific care instructions. We received a call about 4 hours later that they where taking my dog to the vet and that she was bleeding bad from a dew claw that they had cut too short. The vet (Banfield) was rude and more tentitive to Petsmarts needs (the bill) than ours.

My dog received two stitches in the pad of her foot and was sent home. No apology from Petsmart. We where told to bring her back in a couple of days to have the stitches removed. When we went back to have the stitches removed, Banfield told us she needed to keep them in for another week and that she had been licking them when we weren, t looking. She would need a collar to keep her from licking the wound. They tried to charge me for the collar and eventually gave me one that weighed more than she did. She is only four pounds and is rarely out of our site. She never has ever licked the stitches. I don't think there was anyone there that day to take out the stitches so they made this excuse.

I called the main offices and was told I would hear from someone in a couple of days to discuss this matter and get approval to take her to my own vet. That was ten days ago and I have yet to hear from them.

DO NOT TAKE YOUR PET TO PETSMART!!! This is not a frivolous complaint.

If you would like to contact me with more info I can be reached a [email protected]

We have used this store for all our pet products, needs and veterinary services since acquiring Maggie four years. We love the store and employees, but love our dog more. What we experienced at that store today has us terribly upset.

Words cannot describe what we saw when they brought Maggie out. She had been sheared down to the skin on her sides – one side much worse that the other. In fact, the shears had abraded the skin in one place. In addition, the area under her neck was gapped and sheared down to the bare skin. She will not be able to wear her collar for several days. The characteristic Westie cut was all but gone, particularly around her head and face. See the attached pictures.

We were not charged for the grooming fiasco done by a completely incompetent person. We were told the groomer was an intern. Well, in my opinion she has utterly failed as a groomer. I cannot understand how, in good conscience, the grooming school can put her in a store with skills so poorly developed. A child could do a better job.

The online PETSMART Grooming advertisement states that, “caring professionals . . . are available to ensure your pet is happy, healthy and looks great.” An intern is not a professional and our dog looks awful and will be so for weeks.

Our friends, neighbors, and others we meet will ask what happened to our dog. With much embarrassment I must tell them she was “groomed” at PETSMART.

The temperature of the store (#400 shops at Stroud, Stroudsburg PA 18360), grooming salon was over 85 degrees and completely unacceptable !!! I ask to speak to a manager they got a man named Mike for me and he told me, that there has never been a problem, I keep my house at 74 and my dogs back there now so I don't know what to tell you. He was rude and completely unprofessional. I left with my three dogs right then and there and told him I would be getting in touch with Corporate, and he told me to go ahead all that will happen is the store will get a write up and nothing will change! I don't think this is the response a customer should get when he or she is making a complaint or showing concern for the animals or the petsmart workers. The kind of attitude and response that I was given was unbelievable. I will be going to HR with this problem. Mike was right I called corporate and still have not received a phone call back, so my next step will be HR ! After this experience I do NOT believe that petsmart cares about the animals in it's care nor their employees and certainly not their customers. I still can not get over the temp. of that salon, it was unreal !

I went to this petsmart location on June 10, 2009 at approximately 1:30pm. I took my dog Milo in to get his ears cleaned and his teeth brushed. I was told there was a little bit of a wait since I had no appointment. I went to a shop next door for ten minutes to give them time enough to do the items I paid for. When I returned to get my dog his eyes were bloodshot red, he was whimpering, had his tail between his legs and looked petrified. They hand him to me and his paw is gushing blood. I ask frantically what happened to my dog? No response, they rush him over to Banfield (the instore vet) and I am told we will have to wait while the doctor is out on lunch and the other doctor is in surgery. I ask several times what happened to my dog. I get a bunch of 'we don't know" answers and am told to take a seat and wait. I ask for the manager due to my dissatisfaction and he does not provide an "I'm sorry" or any sort of empathy but does provide me with a "we don't handle Banfield, they are not part of Petsmart". I remind him that they are part of Petsmart because they are in the store and that I still need an answer as to why Petsmart hurt my dog in the grooming department. He gets aggrivated and provides no answer. He then proceeds to keep "looking busy" each time he walks by as I wait for them to tell me what's going on with my dog. I am there until a little after 3pm. Around 3pm the manager *again the same person* Eugene was his name, comes to me and ask me if I want a drink of water. I advise him no I want to know what's going on with my dog and how can my dog get hurt like this when his paws were not touched. He then proceeds to tell me he thinks my dog hurt himself. I am then told my dog was in a kennel yet in ten minutes there would have been no reason for him to be in a kennel. I was not shown the supposed kennel that supposedly hurt my precious Milo and when I kept asking the same questions over and over Eugene proceeded to tell me he would kick me out of his store if I kept talking about it loudly. I was not raising my voice but was speaking at a normal volume but other customers could hear me I'm sure. Eugene told me three times he would kick me out of his store because I kept talking about it in earshot of other customers. I advised him I wanted an answer and when my answer was provided I'd stop asking, but that I realize the reason he didn't want me talking about it is because other customers may hear. He stormed off and then proceeded to call the cops on ME, telling them I was cursing him *(which i was not)* and they tried to arrest me for "disturbing the peace" as I was merely sitting there waiting for the doctor to finally come out. As the doctor was explaining the prescription pain killers and antibiotics he would have to take that's when Eugene made sure that the cops came over to harass me. I did nothing wrong but sat there and asked what was going on with my dog. I didn't curse anyone, or do anything wrong but cry and be upset that my dog was injured. I am boycotting this petsmart and all of my friends are as well. I would encourage anyone that is near this petsmart to never take your dog to the grooming department. The doctor at Banfield Dr. Flowers, she stated that she gets quite a few injured puppies/dogs, etc from the grooming department due to their negligence. I have also spoken with several old employees, as well as customers that have gone to this petsmart store and they have similar stories and similar issues with them. This is an ongoing problem that needs to stop!!