This seems rather petty compared to the reports of pet illness and death I've read on this site, but all the same...

I recently purchased a $40 gift card for a relative, who is an equine enthusiast (horse person.) After hearing her speak about how petsmart no longer offers equine items, I attempted to return the gift card, with receipt and the original credit card used for purchase to the physical location where I originally purchased it. I was denied, and given a number for the corporate offices in Arizona. I called the office this morning to kindly request a refund, and left a message on the customer assistance line stating the earlier issue: no point in giving a gift card to a shop that doesn't supply equine items and doesn't have any household pets! I politely requested a refund, and gave my contact information.

I received a call back earlier this afternoon from a smug woman who stated that there were no refunds on cards, which are, apparently, treated as cash. She stated that equine products have not been offered for two years now, which is very surprising, since I could have swore I was in a store earlier this year that had equine items! Perhaps it was a competitor, but they clearly use the same type of building design. Warehouse type place with almost identical signs over the isles showing what animal pertains to what area of the store.

In any case, like I said earlier, they didn't kill my dog, (I don't even have a dog, ) but after the poor service I've received, I will be certain to not purchase anything from their stores again.

To Petsmart--You're disgusting!

While my dog was staying at the Pets Hotel in Saugus under the vet tech's care by the name
of Jackie and Emily.
Mandy Leone the manager of grooming told me that my dog had an erection
so one of the vet tech's relieved it.
I find this behavior disgusting and I will never take my dog to Petsmart again.
The groomers were appalled by this type of treatment when they heard about it where I get my dog groomed in the Danvers Petsmart.
Can you believe it? No one was diciplined or fired.
The DM a Mr. Ray West and Stephen Healey did nothing to rectify the complaint.
Peta should look into this one?

Laura

The Petsmart where I live sells six varieties of boa/python but refuses to sell feeder mice (because of their cruelty-free policy). This is like a computer store selling laptops but not stocking power sources - what are we supposed to feed the poor things? It also raises the question: what do they feed the snakes they sell - tofu? Pet stores probably should not sell pets that require other animals for food - unless they also stock the food.

One last thing. They sell crickets as feeders. Crickets probably dislike being fed to other animals as well. So much for cruelty free.

I bought a dog in April, and that's when I first started shopping at Petsmart. Over the last 8 months, I spent hundreds of dollars at the Warwick, RI store - on training, toys, a travel crate, carriers, etc. Since the return policy was never printed on the back of the receipts, nor was it posted anywhere visibly inside the stores, I asked on three different occasions about it - just in case. I have never had a dog before and, especially in the beginning, never knew whether I would ever use what I bought. Each time, I was told that there was no time limit to returning merchandise for a money refund as long as the items were unused and I still had the receipt.

When I tried to return a few (unused, unopened) items last week with the respective receipts, I was told that the return policy was 60 days, past the 60 days, I could only get store credit. This is obviously contradictory to what I had been told originally. Now, the return policy is clearly posted throughout all stores and even printed on the receipts. I know that this was not the case previously. The girl at the register was unimpressed by my explanation and her manager never showed, because she was on the phone. She literally made that girl come tell me that I could not return anything other than for store credit. Period. Since I had tried to return the items at a different store than the one I usually do my purchases, I assumed the terms may differ from store to store so I told the girl at the register never mind, that I would in that case go to the original store the purchases were made, the store in Warwick. She asked me whether I was going to go there right away, and I answered yes. Little did I know that she would "alert" that store's manager, who literally waited for me at the entrance. Up to this point, I had been calm and quite sure that there must have been some misunderstanding on their part. It became apparent that this manager was well prepared to say sorry but no. He denied the fact that the policy had changed, acted as if it had always been that way, and more or less insinuated that I may be lying, since he had not been there to witness his employees informing me on the generous return policy. At some point, he admitted that all employees had gone through training a month ago to learn about the return policy, but he denied that the policy had ever changed. I am beyond furious: apparently, the policy changed in retrospect. Had I known that there was a time limit, I would have made it a point to return the items sooner.

The reason why I did shop so much at Petsmart is exactly because of their lenient return policy. While I don't mind that the return policy was changed, I mind that it was changed retrospectively, while customers are being lied to about this change. The store should have honored the return policy that was in effect at the time of purchase.

I have a big problem with pet smart selling snakes out of their establishments. Has anyone out there try to buy a live feeder mouse or rat at petsmart? If yes you know you will not get it. Well I know some snakes will not always eat a frozen dead rat, which they do sell. so what does this tell you when petsmart employees come to me to get their live feeder mice and rats to feed their snakes at their store? Do not sell animals that your business does not provide food for!!!