I have 4 dogs that I have taken to Petsmart since 2008! The cutting is not very good, but I like the store manager and it is close by! Ever since they started going I have left strict instructions not to cut thier tails cut at all. It is the puppy hair that has been with them since day one! My daughter took my Lilo and dropped her off, When they came home my babies tail was gone! She had 2 to 3 inches of curly silky hair! I called immediately and was told by the CHOP HAPPY GROOMER LISA that it did state not to cut her tail, she apologized and got the grooming manager. When the lackluster lady got on the phone she again apologized and told me since they couldn't actually put the tail back on I could have a free grooming! WHY ON EARTH WOULD I ACCEPT A FREE GROOMING FROM A CHOP SHOP THAT I NEVER, EVER PLAN ON STEPPING INTO AGAIN! LISA YOU ARE AWFUL!