I have no idea how this company got my name and email address, but somehow they created an account for me that I never used and started sending me email after email. At the end of each email, the company states:

"Do not reply to this email as we are unable to receive email at this address. You have received this message as a member of PetsUnlimited.com and in compliance with our terms of service, user agreement, and all applicable laws. Log into your account to update your email preferences."

Whenever I click the link to log in, I see that they think I live in another state and all of the email preferences are set to receive no email. Despite this, I continue to receive emails.

I have used the "contact us" form on their website numerous times (10?) to remove the account/my email address from their database under the subject "account cancellation" to no avail. Apparently these contact form submissions go to their [email protected] email address, which appears to be over quota.

It would also seem that PetsUnlimited has its own account on the site that has befriended mine, so I tried to send a message that way; of course, "this user is not accepting private messages from other users at this time."

Make it stop! I never signed up for this account. They must have bought a list of email addresses somehow or stole them. Outrageous. :(

they are ripping me off right now and still

Like everyone else who has lodged a complaint, the company "snuck" one in on me! My wife and I use the same card although I pay it off and account for all charges. Back in July, when the first $5.95 appeared, I figured it was something she subscribed to since we have two dogs. It kept appearing month after month; because of the small amount, I didn't really pay much attention to it since we do online purchases, etc... When I received my credit card bill this month, there were several charges I wasn't sure of so I queried her; she stated she had no idea what the one for petsunlimited.com was for. We called the number listed on the credit card bill - it's the one that tells how to cancel at their website. Since we did not register at their website, we had no id or password; therefore, I indicated we had registered on the phone. I was linked to another page that asked for my credit card number! (DUH - not this time!). When I tried to chat with a customer service rep online, I was also prompted to provide a credit card number!

When researching on the web, we called a number that turned out to be for PETSUNLIMITED.ORG; they have no association with the rip off artists and were the first to tell me about the scam. Thanks to a response at Yahoo! Answers, I got their home office information and, hopefully, a phone number where we can speak to a live person (I'm not taking any bets though!!)..

Oh, and the credit card company said I may have to cancel existing card and get new one in order to stop the charges, if the company won't voluntarily stop billing me.. I really don't want to do that because of the number of online companies who have my existing number...

WHAT A HASSLE!!! We'll also file a complaint with the FTC and the Comsumer Protection Division of Fairfax County, VA...

PetsUnlimited.com - www.petsunlimited.com

First i think this company deceived me by leading me to believe i was subscribing to a 1 month membership when in fact they continued to 'roll it over and continue to charge my credit card every month.

After 2 months i cancelled through customer service. No action was taken. Due to many illnessed and deaths in my wife and my families i did not check my credit card statement so after some time i looked and found that my account was never cancelled. I called customer service again and was told they had no record of my cancellation but promised a refund and cancellation.

Also for the 30 days i tried to use the site i was not able to respond to postings left in my online mail box.

On nov. 4th, 2007 cancelled my subscription for the 3rd time and asked for a refund of 12 months of unusable service and failure to cancel my subscription.

Sincerely,

Richard P Monsaert, psy.d.

After repeatedly trying to cancel my subscription online without success (there is no clear way to do this on their website). I tried to call them using the number for them listed on my credit card bill and all you get is a recording directing you back to their website. My account says I have "unactivated service", yet they keep billing me every month!