My passenger door window got smased on 9 April. On Saturday 10 April we took the vehicle to PG glass Krugersdorp. They said they would forward the claim to the insurance and would let us know when to bring the car in to fit the new window. On Monday they phoned and told us the claim was rejected. When we phoned our insurance company we were told that pg glass submitted it incorrectly. We contacted pg glass again and this time they managed to get the submission right. I receved an sms from them on 14 April with a Ref no and we thought we were good to go. As its now almost a week and we havent heard anything from them, I once again called to ask about progress. Now we are told that the window was never ordered and they are only ordering it today (20 April) almost a week after the confirmation sms!!! This is shoddy customer service, your staff are clueless and inefficient and I will definitly never use you again!

A Few months ago I had to replace a window on my car. I sent my father to get it fixed at Victors Glass, a supplier of PG auto. After receiving the car I had to wait a few days for the tint to dry. When using the car I wound down the window and it didn't want to go back up again. I asked my father to take it back to Victors glass as I though it might not have been aligned correctly. I received the car the next day with the regulator in a plastic bag. My father was very upset with the way they had treated him, he said that they told him I broke the regulator and he is not the owner of the car he should get the owner to sort it out. I went to Ford and they told me the only way the regulator could break is if the window was not placed correctly. I contacted a few other repair companies which told me the same thing as Ford. I contacted Victors glass and wanted to know who will be paying for the damage. They told me that they don't deal with that I should get it repaired. I went to their workshop where they told me the same thing again and I wanted to talk with the owner, . I left messages for him to call me so we can have a talk about this, but he hasn't. I am VERY!! upset with PG auto.