Charging and taking money but not sending product and not returning correspondence
Pharm Support Group (
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Pharm Support Group (
[email protected])
Posted: 2009-01-21 by Bill Brown
Supply of no product
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Company information:
Pharm Support Group
South Africa
[email protected]
I would be very grateful if you could assist me with my complaint. I have ordered 1 pack(30) Viagra pills of 100mg strength from the above company. The order was confirmed by 'Alexander' of the above company on the 12th of December as follows:
"Your order 51-471671 is for:1 pack of Viagra 30 pills x 100 mg - $- 97.9275 Delivery (AirMail) - $10.95: total$108.88"
This order was returned marked undeliverable.Now I am unable to contact them at the phone #'s they provided as follows:
"If you wish to contact our support, please, keep your order ID x51-471671 in your message or in its subject and you may always call us at:1 (210) 787 17111 (800) 383 7433".
I phoned three times on January19th and again three times today the 21st. I have also communicated by e-mail on the 8th-9th, 15th, & today the 21st, clearly stating the problem and I am still awaiting a response to the e-mail.
In the order form they stated that cancelling of the credit transfer after placing the order would constitute fraud and be subject to prosecution. HOWEVER, the "deliberate?" supply of no product is as far as I am concerned an even more severe act of fraud.
I am sure you will understand my predicament, firstly as I cannot afford to waste $108.88 in this manner and secondly because it is not possible to physically visit their offices in an effort to rectify the problem as I am in the USA.
Again, your kind assistance will be much appreciated to help remedy this issue.
Kind Regards
Bill Brown
[email protected]
1-540-247-4350
January 21th 2009