Pharmacy
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Category: Lifestyle
Contact Information
4141 Martin Way, Lacey, Washington, United States
Phone number: 360-456-5572
www.kmartfeedback.com
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Pharmacy Reviews
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NoOneSpecialApparently
December 6, 2010
Inadequate Patient Care
Month after month, my prescriptions mysteriously get refilled. Call after call, even directly to the pharmacist, no one has been able to tell me how my prescriptions are automatically refilling themselves, even though none of my scripts are on automatic refill. I have pulled every one of my prescriptions and moved them to a smaller neighborhood pharmacy. If they have no verification system to find out how my meds are being called in, I have no use for them, at ALL!
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sangss
November 30, 2010
rude staff
The pharmacy staff is extremely rude and do not know how to deal with customers.
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cw99999
July 28, 2010
mailed phony medication
This company did not send the product I ordered.
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APPLEBEE33
July 21, 2010
cut corner and abuse employee
As a pharmacist for 7 years, I have never seen any company that violate the labor law as much as CVS and abuse their employees worst than slave. CVS pushing their employees to increase number of scripts through their marketing program, the so-call patient care and Ready fill programs. Everyday, we have to complete certain reports before 10 am. We have to talk and pursuade the customers over the phone for at least one minute and get them to refill medications. If we talk less than one minute, our score or KPM, Key Performance Metric, will fall. In the morning to noon, only one pharmacist and one clerk/tech, to process prescriptions, contact insurance, pick up phone, listen to voicemail, take phone prescription from docs/nurses, take phone calls from patients, filling prescriptions, verifying prescriptions to make sure that correct drug for correct patient, bag prescription, counseling. 95% OF ALL THESE TASKS DONE BY PHARMACIST!!!
When we ask for more help, supervisors, mostly Indian or Pakistan origins, told us we are not efficient and 2 pharmacists are way too much. Most techs and clerk left after 6pm, leave one pharmacist and one clerk/tech by them self.
Many CVS Pharmacist are so fearful of making mistakes, and the number of misfill or wrong meds given out increasingly. Supervisors and Managers want us to do faster and increasing more work loads. A prescription processed in CVS at the Q.A station by pharmacist is about 5 to 7 seconds in average, and still we do not meet their metrics.
MORE AND MORE PHARMACISTS COULD NOT TAKE 10-MINUTE BREAKS DUE TO REPORTS TO MANAGERS AND SUPERVISORS THAT THEY DO NOT TAKE CARE THEIR JOBS. MORE PHARMACISTS DO NOT TAKE LUNCH IN WEEKEND DUE TO PRESSURE OF WORK LOADS. MANY PHARAMACISTS HAD TO WORK OFF THE CLOCKS IN ORDER TO MEET SUPERVISORS AND CVS CORPORATE DEMANDS.
PLEASE HELP US,
PHARMACISTS, TECHS AND CLERKS
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upsetcustomer7878
February 18, 2010
Poor Service
I called in my prescription and two days later went to pick up to have the rude clerk tell me that they put it back because I didn't come in the next day. There was the one clerk and one pharmacist working. There was one customer before us and they were waiting aside from the register. We waited for 45 minutes. The clerk gossiped with another customer that was turning in their prescription. The pharmacist finally came over to the counter and rudely told the other customer that she hadn't called the insurance company yet and that she could do it right then. The customer said she would wait (after we had been waiting for 45 minutes.) Another 10 minutes passed when my family and I decided to leave because we apparently were not going to be waited on by either employee. When we got to the door the clerk yelled out "it will only be 5 more minutes." I yelled back "I'll be back." The clerk continue to gossip with the lady at her counter and then laughed. This Potsdam store staff is very rude from the pharmacy area to the check outs. What happened to your slogan of "SMILES". I think these employees need extra training or fired because it sure doesn't help the Walmart business.
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Simon Radford
September 25, 2009
Rx labeling
On 9/22/09 at 2:22 pm, I picked up two prescriptions (dropped off) from my opthalmologist and three (phoned in) from my dermatologist - at Store#9408, under SEQ # 940834014.
These five prescriptions were filled within about 20 mins., while I waited, which was much appreciated.
The contents of each were correct but all of the attached labels indicated the same Dr. name (the opthalmologist). As this will cause confusion, when requesting renewals, I will ask the pharmacist to re-label the three incorrect items.
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Skooker
April 9, 2009
Workers Don't Care
This pharmacy after their purchase of RxD Pharmacy in Minersville has not ironed out their problems yet. They have a drive-thru that nobody wishes to answer even if they are not busy. Certain workers make you wait 30 minutes even if your medication is ready and then leave so they can't be held responsible for the wait. Other issues include calling in refills over a day ahead and they still aren't filled. Generally, these new workers in the pharmacy do not give a care about the customers even if you are nice to them.
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December 29, 2007
False advertising!
I have been a faithful KMart customer for years. I was excited about sending KMart a heart-feld compliment after the busy Christmas season. Sorry ~ That is not forthcoming! It is really sad that your company sends your customers to a site for feedback that does not exist. I do believe that would fall under "false advertising" and such things disgust me! I am trying to teach my children not to lie; look what they have to look forward to, especially from KMart! Shame on you!
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