I ordered Phentermine without prescription, paid $198.85, on PhentermineNY.com. When filling out the medical form I agreed to all EXCEPT the substitution of products.I contacted the company shortly after and asked if the order would be filled with no doctor and I was told that it would not and I would get an email stating this. I never got that email. This weekend I got their package with an herbal supplement, Phentreamine, via FexEx with overnight fees charged to me. The in tact charge as of today states $198.85 for a product I never got.

I contacted the company twice today and a Claudia kept repeating that their terms were listed clearly on their website. I kept trying to tell her that their website ignored my negative reply to substitution. I repeatedly asked for a manager and she said there was none, then she said she was one and told me there was no one else to talk to. I asked for a refund but their policy of no refunds was on their website. No matter what I said on my form, I cannot prove I did not okay their substitution. No reimbursement was given to me for the difference in prescription medication I ordered and the herbs I received via FedEx.I had to close my bank account as the company also, without permission, set me up for automatic payment each month for more product I never ordered.

The company clearly understands the law and their way around it for this bait and switch scam. Consider if you will, how many customers they are scamming and how much money this could potentially be…for products that are substandard and not what they advertise on their website. We bought in good faith they were honest. How do we protect ourselves from this financial predator? Its our word against theirs with their changeable policies to protect them.