PHH Mortgage is a very dishonest and corrupt organization to deal with. After declining me for a refinance in July of 2010 they told me that I need a loan Modification not a refinance on my loan with them that was at almost 7%. With current rates under 5% I just wanted to get the current market rate on the property. When I contacted the Loan Mod team they said the process would take a couple of months. I submitted my loan modification in August of 2010. After repeated calls they finally confirmed that they had everything in September. I called in every other week to confirm that the file was still moving forward and was always assured everything was still in and "under review". Then I receieved a letter from PHH 3 months later asking for additional information. I immediately sent them the additional information and then after repeated calls they confirmed everything again was in and "under review". After 6 months PHH called me and said they needed a new hardship letter and updated information. Basically I had to start over with the entire process. So in February of 2011 I sent a new hardship letter and all my paperwork over once again. Again I was told they had everything only to be told a month later that I needed additional information. I called in every week and was always told everything was in and it was under review and several associates even told me they would "escalate" my file and how they couldn't believe it had been going on so long. Finally in March I receive a letter threatening to drop my file from consideration because I didn't provide the proper documentation to them. I once again called immediately and sent everything that was requested in. I confirmed with 3 different agents that once again everything was in. Once again they asked for more information. After 9 months of this I was finally told they were unable to work with me, because I didn't qualify for HAMP, but that they would now review it internally for a modification. Then a week later I was told the file is no longer under review.

WHAT A HORRIFIC EXPERIENCE. I have never ever dealt with a bank that is so incompetent and dishonest in my life. They continued to run me around and get me to send paperwork on top of paperwork and gave me mixed answers on the phone. I spent hundreds of hours on this process and in the end the result was Nothing.

This letter is in concerns to PHH mortgage (AKA: Century 21 mortgage, mortgage service center)

Company information:
PHH Mortgage
1 Mortgage Way
New Jersey
United States
Phone: 800-848-6914 800-848-6914
phhmortgagesolutions.com, mortgagequestions.com


I have had our mortgage since 2007. I worked at Century 21 as was told to go through this company that they were best to deal with. I was given wrong information

This whole ordeal started when I made 2 mortgage payments to them, and they applied to the END of the loan instead of to the next 2 due payments. We then find out (only by looking at my credit) that it was showing us being in past due status? I called the company and they never could tell me why or explain this to me. All that they could tell us is that this could not be reversed and we would be behind.

Finally after talking to many employees, I am told they applied to the end of the loan and that it couldn't be reversed and until we could make the extra payment we would be behind or our mortgage! They tell me they are also charging me a $10.00 per day for a late fee. They say there's nothing we can do about this but to pay it.

Our daughter was special needs and required 24 hour a day care so we had an income reduction. I call the mortgage company about the so called “late payments”, who says we can get the "home saver advance "to catch up all late fees/missed pmts. All of our income and debt information was taken over the phone and we were told that we were approved and that we would get the paper work soon.

Once we received this paperwork, We got all of the paper work saying we were approved & this was signed and then sent back to them. We were told to keep mailing our pmts as normal. We did this and they kept “holding payments”. Once we contacted them we were told that they didn't get the payment", "oh we haven't got it" even though it was mailed 3 weeks before.

We then find out per loss and litigation (per Linda) that the checks were there and just hadn't been applied? She said they were there in "loss and litigation" She said she did this for us and the home saver should kick in soon and we will show current and this would be deleted off my credit. I notice in October its still showing late on my credit report? Every check that I mailed them, they would wait three weeks or more to apply to my account or would say they couldn’t accept from me.

After many calls trying to find out where the checks that we were mailing them has went to, then they are saying we were now" having the home saver advance pulled” that the program” was retired. I do not understand how they can deny you for a program that you have already been told you were approved for and have all of the paperwork for.

So now we have to” catch up" on 4 pmts (which is what was supposed to be rolled into the home save advance) PLUS late fees for 4 months that we were charged!?!? AT no fault of our own. So now, because of PHH my credit took 4 hits showing late, plus we have 4 pmts to make, as well as late fees for 4 months time! We have spoke with people named Linda and Alex in loss and litigation who said we were "fine". All that I want is I want this off my credit as this isn’t OUR FAULT we got APPROVED PAPERWORK, then was told "oh it was retired”, so we pulled it from your acct? How can we get approved in July, but then pulled in October?

After many calls, we were them told per Joan that we apparently were "sent the wrong paper work by THEM and this is why it got kicked out of the system”? WE were NEVER notified of this! In calling for months, no one ever mentioned this. Joan said a Mr. Joe Hill got our paperwork by mistake and we got his? Which is not our fault? It had MY NAME on the paperwork that I signed and returned. Not a Mr. Joe Hill.

My husband is military and has been for 10 years now. We will be moving soon and thanks to PHH it now looks like we were about to "lose' our home, which isn't true! NOW, we are messed on getting a new home with my name on it as well as any other loans! This is showing on my credit as late! No one will let us redo our mortgage since the loan was in my maiden name my name MUST be on the new loan per mortgage loan rules. But, because of PHH mortgage, no one can approve me since I am, “past due on a current mortgage”.


We spoke with several people, one names Linda in loss and litigation, one names Alex, one name Porche Stevens, one names Desiree, one named Tanarra and the last one was named Joan.

I requested a payoff statement from PHH and they said they can not give that information over they phone, only per mail. I get this and the statement says that we owe more now in 2010, then we even financed in 2007. After paying at least $27, 000 to our home over the past few years.

We have contacted the BBB, as well as the FTC. I also have done hours of research on PHH mortgage scams and just learned they are doing the exact same thing to me, as they are to thousands of other people. This is something that you should be aware of. Hardworking people such as me and my husband, who is serving our country, are getting ripped off by PHH mortgage. It is not fair and I do plan on going as high as I possibly can with this so other innocent people such as us will not be ripped off in this major mortgage scam that PHH is trying to pull.

Here are a few of the thousands of resources on this exact same company that I have found.


Resources:
http://www.thepetitionsite.com/1/stop-PHH-Mortgage/
http://www.complaintsboard.com/complaints/phh-mortgage-c193737.html
http://phhmortgage.wordpress.com/your-phh-mortgage-complaints/
http://www.afscanhelp.com/companies/mortgage-companies/phh-mortgage-services.cfm
http://www.complaintsboard.com/complaints/phh-mortgage-c360020.html#c789210


This is an issue that I feel needs to be resolved by the responsible parties, and that is PHH mortgage and the fraudulent people in the company.

They have never been able to get the Insurance issues correct, I have Property and Wind Insurance and they continue to say I dont after repeated attempts to send them the policies as well the impounded for Taxes Eight times the necessary amout.
They are impossible to deal with in every regard.

For everyone looking to refinance their home, DON'T USE PHH Mortgage Services. This company, who was originally affiliated with USAA Federal Services Bank, 'use' to be a great customer-oriented company, first class, who we have had four previous home loans through. The last couple of years they have gotten into the business of 'servicing' a lot of these small pop-up banks and loan companies, including some that have awful reputations and many that are responsible for our current home loan crisis, and now have become awful just like them. I guess that is because they are them now.

This is our situation. We currently have our home financed through them and are looking to refinance. We have an excellent credit rating and payment history - never a problem - so should be easy and straight forward to refinance. They always say go to your home mortgage company first because the process should be streamlined, easy, and cheaper.

Called them up and got an OK rate, competitive, but nothing better. When the paperwork arrived, it looked like a school kid had spent the time to complete it. Errors everywhere and had a 1% discount fee/points in there. This should have been a loan origination fee. Was told all this would be corrected when the final paperwork came.

The main problem other than this incompetency with the paperwork is they ordered one of those drive-by internet appraisals of the home, which came in at the same price that we paid for the home 2.5 years ago. If it had been done correctly that would be one thing, but again it was riddled with numerous errors. The appraiser had no clue what she was doing and had maps wrong, comparing our homes to others far distances away and that were 25 years older, things like that. When we approached PHH with all these errors and giving them ample evidence and data to show that corrections needed to be made, they pretty much refused to do anything. Just gave us the option that we could pay for a full appraisal if we wanted to. Why would we do this for someone who clearly has no clue what they are doing? We inadvertently received e-mail between PHH and the appraiser that showed they do not have an impartial relationship, so valuing homes lower than the 80/20 home to loan value ratio is their way to get a nice kick-back in PMI Insurance money. When searching on PHH, I found other complaints on this and charging the clients flood insurance when they don't need it.

Needless, to say, we said no thank you to doing business with a rude and shady company such as this. We forwarded all this information to the Attorney General in our state for review and follow-up as they intend to charge us $500 for a processing fee for a loan. Pay a processing fee for a loan riddled with errors? Charge us for an appraisal riddled with errors?

Bottom line - don't waste your time or money with this company.

PHH SAID I NEEDED FLOOD INSURANCE ON MY HOME I PROVIDED THEM WITH A LETTER FROM, HAMILTON TWP, NJDEP, AND REGION 2 DHA/FEMA LETTERS STAINF I AM NOT LOCATED IN A FLOOD ZONE, THEY CHECK WITH WHAT THEY CALL THIRD PARTY ENGINEERS WHO STATES OTHER WISE WHEN I ASKED IF I PROVIDE THEM WITH A LOMA FROM FEMA WOULD THAT SATISFY THEM I WAS TOLD WHEN I GET IT THEY WILL SEE, WHEN ASKED ABOUT REIMBURSEMENT THEY SAID ITS NOT UPO TO THEM. I DONT SEE HOW ALL THE DOCUMENTS AND NOTICES THAT I PROVIDED THEM WITH WAS NOT SUBSTANTIAL. YPU WOULD THINK IN THIS DAY AND TIME THEY WOULD RATHER YOU PAY YOUR MORTGAGE THEN SOME USLESS EXSPENSIVE INSURANCE THAT I DONT NEED.