ticket #0792437973080 with confirmation #CF37CW flight from manila to tacloban dated 4-8-2011 time is 9:20 AM, request for refund thru credit card for reversal of amount purchased.

I am using a Debit card to purchase goods and air tickets online. I am using that card for more than 5 years with different airlines. I bought a ticket for my friend using that kind of visa debit card but she off-loaded by PAL and she cannot get a refund because they said it doesn't match the number of the physical card to the card number to the ticket.
I don't know why they can't accept it even it is confirmed ticket, accepted by their online ticketing system, and used to purchase with other airlines :(

my complain is about my last flight at the riyadh city and the complain is about my 2 days delayed flight . i was already in the airfport of riyadh about to checkinn then saddenly our flght was been cancelled almost two days...
and now im asking for the damge that cause hardtimes and unnaccesarry expenses in me...
im mr jesus maria s pangilinan from pampanga. this my cellularphone no. 0939-1185591

The worst customer service ever experienced. The Manager Eileen Jover-Galindez
Manager - Product Loyalty Marketing, Operations
has not resloved anything. This post should let everyone know including Mr. Lucio Tan, CEO that his employees make him look very bad.
Imagine spending 3 1/2 hours delayed inside an airplane in Guam witghout AC. Being 6 hors delayed on a connecting flight because the plane was late. Speaking with Supervisor Mr. Singson in Bacolod and being promised buss class seats on the flight back. That was a lie. Speaking with Mr. Audie Villanueva in Manila and given a Mabuhay lounge pass 30 minutes before boarding (unable to use unless we wanted to loose the flight) and being promised better seats and that being a lie too.

Getting back in the US and Ms.Eileen Jover-Galindez, Manager - Product Loyalty Marketing, Operations after 2 weeks later saying:
We are currently experiencing problems in our network and could not, for now, complete the process of creating a default password for you.


Rest assured that we shall inform you once this is has been put into place. At the same, we shall not change any information in your wife's membership profile.


Thank you.

As for your other concerns, our Customer Relations Office is currently looking into the matter. Please anticipate further communication from them soon.

Philippine Airlines has the worst Customer Service of all Airlines.

I filed my credit with Solvie Gabigon at Philippine Airlines July 8 in the Cebu Airport PAL office. She swipe the credit card which had the charge using the older method where you place the card in a manual credit device which had been used years before electronic credit payment is now used today.

I was also told it could take up to two months for the credit. The credit is still not applied to my credit card. The Philippine refund number is as follows.

Refund Application No: 07/09-09
Form No F-0312
(Rev 07-86)

ticket no: 0792432320098
ticket no: 0792432320099
ticket no: 0792432320100

I also like many other people just want my credit applied to my card. Prior to my actual flighty, I also asked for the refund in the PAL Shanghai, China, but they told me I would have to apply for the credit the day of the flight in the Philippines (The flight was already canceled, why does one have to apply in Philippines for the credit, so they can avoid giving the refund?)How can the government allow this?