To: [email protected]
From: KC
Date: 01/04/2009 11:43PM
Subject: SERIOUS COMPLAINT AGAINST ONE OF YOUR FLIGHT ATTENDANTS!

jan 4, 2008

hi,

i would like to make a formal complaint against one of your flight attendants.

Tonight, January 4, we (my friends and I) were in Econolight Class from Bangkok to Manila. We were in flight PR 731, seated at seats 76ACE and 75HK. Because of some mix up in the seats because of some foreign passengers who requested us to swap seats with them because they wanted to sit together, we took their seats, perhaps creating a bit of confusion on where these FAs will stick the NO FRILLS sticker. (They usually stick this on the overhead compartment)

Then some FAs approached us with the passenger manifest and looked for us. Okay, no problem with that. We told them that the foreign passengers requested to take our seats instead because they were originally seated apart from each other and haven't seen each other for a long time.

A few minutes before food is served, a friend of mine heard this (woman) flight attendant talking to the rest of the FAs while they were back in the galley. (They were the noisiest FAs I've encountered who kept on laughing loudly) (The fattest FA there, we didn't get her name but she was the fattest FA on that flight and was being called ma'm by the other FAs but I'm sure she's not the flight purser that time because it was a guy's voice we heard on the voice over/announcement). This is what my friend heard:
SAN BA KASI DAPAT ILAGAY YANG MGA STICKER NA YAN? (no frills sticker) DAPAT ILAGAY YAN SA MGA NOO NILA!!! (laughter with the rest of the FA's stationed behind.)

Do we deserve this? It's not because we were just in Econolight Class, we have to be treated this way. NAKAKABASTOS! Is this how you really treat Econolight passengers? Does this really have to come with being an Econolighter? This is my 2nd complaint after I emailed another complaint last January 2008 reagarding a flight attendant whom I overheard being rude to a passenger. You can look it up.


Please do make necessary actions to that DISGUSTING flight attendant of yours na walang kasing BASTOS!

I hope to get a reply from you within one week or else I will CC this email and send it to all online forums I know with airlines and travel topics. I swear to God! My friend only told me this when we were on our way home. If I happened to hear that I swear to GOD I will slap that woman on her forehead.


Christian Ryan N. Castro
INSULTED passenger


and this was the reply...


Dear Mr. Castro,



Thank you for the email we received apprising of your reported experience with us. At the outset, please accept our regrets for the disappointment you may have felt as a result.



A request for feedback from various offices had been initiated to provide us with the full circumstances of the reported incident. The handling Customer Management Officer will further communicate with you for the resolution of your concerns. Meanwhile, you are assured of our most preferential attention.





Sincerely yours,





GIAN CARLO D. LAYAG
Jr. Customer Management Officer

Customer Relations

rv/


AFTER THAT, I HAVEN'T HEARD FROM THEM EVER!

The website for Philippines is down. There is no way to buy tickets from them at present.

I took a round trip flight from Honolulu to Manila. I returned to Honolulu last 4/12/08 onboard Phil. airlines Flight PR 100. After patiently waiting for one hour for all the baggages to come out, I found out that my 2 pieces of baggage were missing. So I checked with the checker who got the list of missing baggages and my name was in his list. The list says "left baggages in Manila and will be delivered on Tuesday, 4/15/08". I was instructed to go to the PAL counter on the 2nd floor of Honolulu Airport to fill out a delivery form. When I went up there, I was instructed to write my home address and contact number.

On Tuesday, 4/15, the PAL representative called me around 10:30 AM that my 2 baggages have arrived and that I have to pick them up right away. I told her that I can only pick them up by 4:30 PM since I am at work, unless PAL will compensate me for taking leave during my office hours. She said okay to wait as long as I get there before 4:30 PM. At around 3 PM, the moving company called me and said that he is already infront of my house in Ewa Beach with my baggages. So I just told him to leave the baggages inside my yard. I got my 2 baggages around 5 PM when I got home from work.

When I opened my baggages, I found out that all of my food items were spoiled. They are the sinok mani, espasol, buko pies, and goldilocks breads. We were only able to save about 50% of the goldilocks breads.

In this regard, I would like to claim reimbursement for damages, inconvenience, and time wastage due to baggage delay.

You can also email me at [email protected] or [email protected]. My phone # is 808-542-7971.

Hoping to hear from you.

I booked two tickets with PAL well in advance of my trip to Manila. Three weeks before my flight I was contacted and told that they are no longer going to be operating out of my location. I was told that I should receive my refund in a month. This was very frustrating as I had to book two more tickets with another airline with short notice and even less funds. I am not a rich person. Paying for a total of four tickets because of someone else's poor planning is very frustrating. Also, my refund was credited to my account three (3!) months later!

Very poor service!