So about 6 months ago I contacted Philips about replacing/repairing my Home Theater System with DVD Playback. They agreed to replace it, as long as I emailed them proof of purchase. After spending 2 days finding my proof, they told me I could pay to ship my old system back to them, or they would ship me one, but I would have to give them a credit card number for insurance if they didn't get something back from me. So I did the credit card way, I got the new system in the mail, and hooked it up at home, it did the exact same thing as the old system, the fan made alot of noise, and there was a constant ringing noise coming out of it after you turned it off. And the replacement did the same thing... I was pissed... I called and told them i'm going to just send the replacement back b/c it even sounded worse then the one I had. After that I didn't even call them again. Now i've had a Philips LCD TV for about 2 years now, and it just started acting up. So I called them today and explained that when the tv is on, the volume controll goes all the way down, and it sits there with the volume bar on the screen. The buttons are not sticking, the controller isn't stuck. I just keeps doing it, then I have to move the tv around a bit, then it'll stop for a few mins, then start it again. SO FREAKING ANNOYING!! So I explained this to them, and about the other product I have that i'm not pleased with. The guy couldn't do anything for me, so I asked for a supervisor. Waited on the phone for about 10 mins waiting for them, and he gets on there and tells me the same thing about the warranty being out on it. So I started to explain the other issues with the other product I had, and that it never got fixed. I started explaining, and I had to ask if he was still there... like he was mocking me to another person, or not even paying attention to what I was saying. I was so pissed off. So I said thanks for nothing and hung up. I have a stereo from them, from about 15 years ago which I love. What the hell happened to them as a company in all that time? Is there someone I can call, like the president or CEO of the company, someone that would actually give a shit about what their customers say or think about their company. Someone has to be caring about unhappy customers spreading word of mouth about the shitty service to other people.