I purchased a Phillips CTV (34 PT 8322 model), for an amount of Rs.42,000 on 30.10.2005 in Tirumala Music Center, Abids, Hyderabad. A warranty for 1+2 years was also extended. But unfortunately, the said CTV developed defect, such as, improper and disturbance in the clarity. However, bearing with it, I approached the Phillips Company and requested for rectification. I have also requested the Phillips Company on 29.11.2006 vide complaint No.2624. The Company was pleased to depute its representative, by name, Mr. Umapathi, who rectified the defect then and after a month or so, the said CTV developed the same defect and again on 25.1.2007, a request complaint was registered with the Company vide complaint No.3530. Subsequently also vide request complaint No.4400 dated 21.23.2007 and 5886, dated 21.6.07, were made to the Phillips Company over phone and also by personal visits. But the defect remained unattended to so far. Now the said CTV has been completely unserviceable (ie., it is almost dead TV). Following are the dates on which I made request complaint.

1. Complaint No.2624, dated 29.11.2006;
2. Complaint No.3530, dated 25.01.2007;
3. Complaint No.4400, dated 21.03.2007
4. Complaint No.5886, dated 21.06.2007

It is painful to mention that a reputable Company like Philips to act as such. Having spent hard earned huge amount of money and despite persuasions both by personal visits and over phone, the said CTV is not rectified. I suffered mental agony. I was put to much inconvenience and made to spend further amount towards my personal visits and telephone calls. My entire family members suffered irreparable loss for want of CTV, for which the company is liable for compensation. It is reliably learnt that my neighbor who approached for the purchase of the said model TV, the said neighbor informed that the production of the said model has been stopped since it has developed defect. So far the company has not responded.

DON'T PURCHASE PHILIPS TVs and read your warranty card immediately after purchase!