Hello,

We had purchased Philips Iron worth Rs. 850 on 25th May'09 from Croma Shop,

Lower Parel Phoenix Mall, Mumbai.

When we started to use the iron it was not getting heated properly. Inspite of

this we kept on using and atlast it stopped working completely. We went to the

Croma shop, customer care
assured us that it would be repaired. After repairing and using it for few

days it stopped working completely again.

We again went to the Croma shop and now we asked for replacement, but they

told us they can only
repair it again and it cannot be replaced. Now its been more than 1 month and

we have not got our
iron yet. When we try to get in touch with the Croma shop there is no proper

response.

Hence we feel that the product is defective and we demand a complete

replacement.