I bought a 42" Plasma Philips TV in 2008. Just last week it stopped working. We are very technologically savvy, but there is absolutely nothing that can be done to solve the problem. The LED light blinks 6 times in a row and the TV will not turn on. We have been told by Philips customer representatives that their is a problem with the capacitor and service board. This will be more than $300 to fix, not including the cost of us renting a car (we live in Manhattan and do not have a car). They also offered us a used Philips TV for $400, which is hysterical. New flat screens are only about $400 with companies that have better reputations. Why would be buy a used Philips TV if ours only lasted 3 years!!

DO NOT buy Philips products. The costumer service is terrible and the products are poor.

133, AASHIRWAD APPARTMENT
PATPARGANJ DELHI 92 PH NO. 9871838192, 22231660

I HAVE AN TOASTER WHICH IS NOT WORKING. SO PLEASE SEND ANY PERSON AT MY PLACE.
IT IS ONLY 2MONTHS OLD. I HAVE LOST GURRANTY CARD

BHARAT BHUSHAN

I had given my Philips music system for repairs to the Philips service centre located at main mata road, Guragaon on 17 Dec08. I was told that i will be informed of the fault and likely expenditure by 18 Dec evening. However after waiting for the same, I called up the center on 19 dec and was told that the system is being checked and I would be given a call within an hour. However no call came the whole day. I was given the same response when I called the next day, but again, no one called back. Finally, I went to the service center to find that they have not even opened my sysytem till then and were lying to me all this while about the system being checked. I was extremely disappointed by this and took my system back. I subsequently lodged a complaint with The Philips custumer care no at Delhi. I recd a call from Mr Leon subsequently, who promised to get back to me after checking the details. However since then I have not recd any communication from Philips.

It is really surprising and disappointing to find such poor customer care from a company of Phillips repute. Philips should take action against their gurgaon service center if they dont want their reputation to suffer.

Purchased 27 tv around 10/2003 and in June, 2006 the tv stopped working. The tv turned itself during programming and would not come back on. Thetv has never been moved since its purchase. I contacted customer support and was told that I was no longer under warranty and given the names of some repair shops .
I contacted International TV Sales & Service and scheduled an appointment for July 14, 2006. The repairmen arrived and for $80 attempted to perform the diagnostics on the tv but was unsuccessful. The tv was taken in to the shop. After a week I contacted the store and was informed they were still waiting for parts. On July 29th, 2006 the store informed me that my tv had extensive damage and was unable to be fixed. I was also told that there was no way that the parts inside of my tv were less than three years old and that they were defective.
I contacted Magnavox again and was informed to send a written complaint to Philips which I did. On August 15, 2006, a copy of the tv service order stating the extensive damage was included along with the letter. Philips sent me a letter saying I was out of warranty.

I even filed a complaint with BBB of Atlanta, Georgia but Philips kept sending me rebuttals stating the tv could have been damaged in the factory and they were sorry or it was no longer under warranty. Then, the last rebuttal even stated that I was under warranty until September, 2006 and could have gotten the tv fixed. Pretty ironic that I wasnt informed of this until October, 2006 and all the reps. I spoke with informed me that my warranty had expired in 1/2004 . I infomed Philips of this and the only response I recd was a letter stating they could not help me.

Philips is NOT a company that stands behind its products. I have never been so disappointed in a company in all my life.

I purchased this TV in October of 2006. Shortly after, on January 15, 2007, the TV quit working. The authorized repairman said it was a “Y” board and “Y” buffer failure and these components were replaced under warranty.

This past July, I turned on the TV and there was only audio and no picture. I returned it to the authorized dealer and it took several weeks to diagnosis the problem as a failed Logic board and small signal board. Below, I have provided a breakdown of the estimated costs:

Logic Board $ 150.00
Main Board $ 430.00
Labor $ 175.00
Tax $ 52.00
Total Amount $ 807.00

I called the Philips assistant line and was informed I need to respond in writing. I can honestly say this TV has operated less than 10 hours a week. Given the past history of this TV, why would I take the risk of spending that significant sum of money? This amount is more than half of the original purchase price.

I would think it would be in the best interest for the company to protect its reputation and image and keep its customer’s satisfied. Regardless of your one year limited warranty, a seldom used TV should not have three major component failures within a 1 ½ year period. Despite the warranty period, many good manufacturers will stand behind their product to build customer loyalty.

Despite my numerous correspondences with Philips, they will not offer any type of assistance. My objective is to make my experience known to as many people as possible and hopefully they will avoid future disappointment with their poor quality product and substandard customer service.