I have purchased a 21" TV from India, Kerala in 2005. 3 months ago the TV got compliant and need repair. I informed the Philips Service Center for repairing. After several verbal requests only the Technician from Service Center visited our home to repair the TV. By checking the TV, the Technicaian informed us that one IC got compliant and he has taken the board whcih is having IC. But even after 2 months, the Service Center says that compliant IC is not available in anywhere in Kerala. I wonder, a reputed company and their product having only 4 years of life, parts not avilable. This is not acceptable. In our home, almost all Electronics items are from Philips. Now I am thinking to avoid Philips, because there is no customer service from their side and no guarentee for their products.

My son in USA sent me a new webcom a few weeks ago along with a CD for installation on my lab top. The CD is showing error -5006:Ox80070015. What should I do?.

On the dialogue box, I get a screen to "report". On clicking "report" i get to a screen suggesting i buy a new installwizard. a new soft ware. Why should I buy a new soft ware. Why my existing new software recently purchased does not work.

I am a seventy years old man and not very computer savvy. I wasted the whole evening yesterday and whole morning today and still not able to get a solution.

I need very clear and specific reply as to how I should install my web com. It is creating lot of tension and iritating me a lot.

dr. jagjit s. punjrath

Do not let it your Philips SA5125/37 2GB go dead because if you do all heck breaks loose and their support site sucks!

Totally unreliable due to constant loss of signal and the need to reset the box. Absolutely useless if you use it to record programs because you can never be sure that it is not going to crash before the set time.

I purchased this TV in October of 2006. Shortly after, on January 15, 2007, the TV quit working. The authorized repairman said it was a �Y� board and �Y� buffer failure and these components were replaced under warranty.

This past July, I turned on the TV and there was only audio and no picture. I returned it to the authorized dealer and it took several weeks to diagnosis the problem as a failed Logic board and small signal board. Below, I have provided a breakdown of the estimated costs:

Logic Board $ 150.00

Main Board $ 430.00

Labor $ 175.00

Tax $ 52.00

Total Amount $ 807.00

I called the Philips assistant line and was informed I need to respond in writing. I can honestly say this TV has operated less than 10 hours a week. Given the past history of this TV, why would I take the risk of spending that significant sum of money? This amount is more than half of the original purchase price.

I would think it would be in the best interest for the company to protect its reputation and image and keep its customerâ��s satisfied. Regardless of your one year limited warranty, a seldom used TV should not have three major component failures within a 1 ½ year period. Despite the warranty period, many good manufacturers will stand behind their product to build customer loyalty.

Despite my numerous correspondences with Philips, they will not offer any type of assistance. My objective is to make my experience known to as many people as possible and hopefully they will avoid future disappointment with their poor quality product and substandard customer service.