My Philips Plasma T.V Model no. 42FD9954/69, Serial no. AG070305110654 (purchased in name of my wife Kala Jain) was working erratically so I made a complaint to Philips and they sent their engineer from their authorized service centre M/s Micro Services on 12/11/2010. The problem with the T.V was that it used to work perfectly most times and sometimes there would be no picture and the power light use to flicker. The Cricket World Cup was about to start soon so I thought to get this small problem repaired in time.

Mr. Rehmat Khan visited on 12/11/2010 and he advised that the filters have gone bad and needs to be replaced so I agreed and he came with the new filters after two/three days and replaced the filters. But the T.V would not work in spite of changing the filters so he called his superiors and I was told that the power supply of the unit has to taken to the workshop to get it repaired. The engineer took away the power supply and brought back the repaired power supply after few days but that too did not work so they advised me that the entire unit has to be called to the service centre and they took the T.V set to their workshop on 1/12/2010. They promised to get it repaired with 3/4 days but when no information from the service centre came I called them and was told that it will be ready in a day or two. After a few days I got a call from Mr. Avnish that the panel is defective. I was surprised that all these days they promised me that the repairs are under way and it will be delivered soon and all of a sudden I am informed that the T.V panel is defective. Mr. Avnish also told me that it’s no use to repair the panel as it will cost almost 3/4 of the price of the T.V set and never gave me the exact estimate. Also he kept on offering a new T.V on which he assured me to get a good discount. I suspected that something is wrong and so I told him to send my T.V set back to me. For almost 15/20 days he did not send the T.V set back and in spite of calling him so many times no satisfactory answer was received.

In the mean time thrice I got a call from their delivery van driver that he is delivering the set but never came. On 3/01/2011 when only the servant was at home the delivery van came with my T.V set and delivered it to my place when nobody was at home except for the servant who cannot verify if the set is in as it is condition or not. The delivery man came and hung the T.V on the wall and went away.

After a few days I noticed that the panel is cracked from the inside and as I was busy in my son's marriage I called the Mr. Avnish of Micro services and told him that the panel is damaged at the service centre. Aparently, the T.V had a problem with the power supply but due to mishandling of the set the panel was broken by there engineers or the delivery man. First he denied and when I threatened him to take legal action he agreed to send his engineers to verify the damage to the T.V panel. Mr. Sofiyan and Mr. Rehmat Khan visited on 15/02/2011 and verified the damage caused to the panel and also took pictures to show to their superiors.

After few days Mr. Neeraj Mishra (Branch Service Manager) of Philips called me and as usual first denied of any fault of theirs. After a few phone calls and writing to him that I will be forced to take legal action he agreed to visit personally with the engineers of Micro Services to once again verify the damage to the T.V Panel and Mr. Neeraj offered me to compensate for the damage caused to the panel by offering substantial discount for the model I select of any Philips T.V. But after I selected a model he was quoting me the same price as is offered by one of their own dealer in the market.

Apparently, Mr. Neeraj and Philips never wanted to compensate me and wasted my time to harass me to no end. I have gone through tremendous mental agony as the Cricket World Cup is on and I don’t have a T.V in my living room and my entire family is upset about the whole episode.

I request your esteem forum to take this matter up with the Philips Company and help me to get the panel of my T.V replaced by the company at their cost and also penalise the company for all the harassment and metal torture caused to me and my entire family.

Awaiting your acknowledgment and advise.

Thanking You,
Naresh Jain,
9/24 Shyam Niwas,
Off Warden Road,
Mumbai- 400026
Cell no. +919820089449
e-mail id: [email protected]