Phillips

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Phillips Reviews

	Stevec521 September 23, 2010 SERVICE My 42" HD LCD TV from Phillips stopped working on August 14 2010. Since this date was a weekend I waited until Monday 8-16-10 to contact Phillips Customer Service, only to be told that there were no service shops in the Erie area and that they would need a couple of days to find a shop that would service my TV. It took Phillips a week to find a service shop that was willing to come to my house to fix my unit that was under warranty (this shop is located in Ferdonia NY). After many calls to the shop I was told that they had ordered parts from Phillips but the parts were on back order. On 9-2-2010 my file at Phillips was tranferred to the Escalation department and was told it would take them 2 business days for them to find out if parts were available. On 9-7-10 after not receiving a call from Phillips I called back only to be told that they never checked into my file. I was told that they were sending an Email to the service department (they cant use a phone and call them) and I needed to wauit 2 more days. On 9-10-10 I again called only to find out the an Email was not sent until 9-9-10. At this point I asked for a placement unit to be sent and was told that they could not do that. I was told to call back on Monday 9-13, and they would have an answer as to whether or not parts were available. On 9-13-10 when I once again called I was told the Escalation department still had not received an Email from the Service department as to whether the parts were available or not, I again asked for a replacement unit and was denied. On 9-15 I was told by the escalation department that they had gotten an Email from the Service Department that the parts were available and were being expitited to the repair shop (Bates TV). I called Bates TV on Thrusday to find out that they had not received the parts and that their service techincian was going to be out of town until Monday 9-20-10 for trainng. I called and informed Phillips of this and was told that there was nothing they could do because the parts were already shipped out. On Monday 9-20-10 I called Bates TV to find out they never received the parts from Phillips. When I called Phillips I was told by Stacey in the Escalation Department they needed to send an Email to find out what happened to the parts. At this point I requested a FULL REFUND and was denied. On Tuesday 9-21-10 I once again called Phillips and find out what happened to the parts. I talked to Matt (Escaltion Department Supervisor) and was told that no Email was ever sent the day before and he 'had no idea' what happened to the parts. I was told that he would send another Email to the Service Department to send out the parts. On Wednesday 9-22-10 Bates TV received 1 part but not the other part. I once again called Phillips and talked to Steve (Escalation Department Supervisor) that there was an oversight on their end and only 1 part was shipped, he told me that the second part as going to be shipped overnight to the shop and gave me the tracking number. I once again asked for a full refund and was denied, however I could have them mail me shipping labels to send in my broken unit for a replacement. This option would take 10-14 days after they received my unit. On Thursday 9-24-10 I checked the tracking number for the part that was shipped "overnight" to find that it isn't scheduled to be delivered to the repair shop until Monday 9/27/10. When I called Phillips yet again (Talked to Brandon) I was told that they never ship parts overnight and there was nothing they could do to get the parts to the shop quicker. I once again asked for a refund and was denied. I also have numerous times asked to speak to somebody higher than the supervisors of the Escalation Department and have been denied every time.
	nsmurthy September 15, 2010 Unsatisfactory service Nagraj S Murthy 401, Shivalik, Behind Chitralekha 150 Feet Ring Road, Kalawad Road, Rajkot. (Gujarat) INDIA Phone: 0281-2578098 Mobile:9426216667 email: [email protected] PHILLIPS TV. CUSTOMER CARE: 1800 102 2929 TV Model: 29PT8836/94 Product No.: DN1A 0625 300007 Date of Purchase: 24.09.2006 Amount Paid: `.24449.99 28.07.2010 TV stopped working lodged complaint with the service centre engineer. He inspected the TV and advised it to be taken to the service centre for repairing. 03.08.2010 Due to heavy rains the TV was taken on 03.08.2010 and was informed that by Saturday i.e., 07.08.2010 the TV will be ready. 09.08.2010 Inquired at the service centre and was informed that some part has to come from there Ahmedabad office as such it will take some time and by Saturday i.e., 14.08.2010 the TV will be ready. 16.08.2010 On inquiry was informed that the TV is not serviceable as company has stopped manufacturing the model and parts are not available. Company is working out some solution and I will be informed of it. Daily I was inquiring with the service centre and was getting the same reply that we have not received email from their office. 21.08.2010 Service Centre in-charge Mr. Bala tried to contact their Ahmedabad Office but there was no response. He contacted Baroda Office and I was told by Mr. Bala to select TV and inform them on which they will offer me some discount. On inquiry of how much discount would I get I was told that it depends on the model I select. I told them to either give me in writing or send me email regarding their offer and terms & conditions. (Till Date not received any response) 24.08.2010 Contacted their Customer Care and had a talk with Mr. Dev in detail. He informed me to wait for 48 hours and the company will respond with some solution. I offered him 72 hours for the response. 27.08.2010 As my offer of 72 hours was over without any response from the company I again contacted the service centre at 9.30 am and talked to Ms. Muskan as I was told that Mr. Dev was not available. So again I had to narrate to her everything and the response was that an executive of company will call me by 12.00 noon. Waited up to 2.00 p.m and then again contacted the Customer Care Centre and this time it was Ms. Komal on the line. So once again had to repeat so many things and was informed that within 5 minute some executive will contact me. Waited till 5.45 p.m (almost more than 3 ½ hours) and not receiving any call again contacted Customer Care and luckily Ms. Komal was on the line so was saved from repeating everything. I was told that only after contacting the service centre at Rajkot they will contact me and that they are not able to contact the service centre at Rajkot as nobody is receiving the phone. I was surprised that I was every time getting reply from the service centre at Rajkot and the company people are not receiving response. I gave them the landline number and the mobile number to which they said they have this number. 28.08.2010 At around 9.30 a.m again called the Customer Care and this time it was Mr. Vikas. Fortunately I had not to repeat everything but the reply was they are not able to contact service centre at Rajkot and by afternoon they will call me back. 29.08.2010 At around 10.00 a.m called Customer Care and this time it was Mr. Naman. Again the reply was same they are not able to contact the service centre at Rajkot and today being Sunday it will be possible only tomorrow so I will have to wait. Called Mr. Bala of Service Centre Rajkot at around 10.30 a.m and was informed by him the Customer Care people had contacted him day before yesterday i.e. on 27.08.2010 and he has given all the details to them. 30.08.2010 At around 9.40 a.m called Customer Care and this time it was Mr. Saumil. Again the reply was same will respond after contacting the service centre at Rajkot and I told that Service Centre person has confirmed that he has given all the details but still Mr. Saumil said that they will talk to the service centre people after it opens at 10.00 a.m and will revert back at 11.00 a.m to which I told him that I will call back at 12.00 noon. Shri Bala of the service centre called in the afternoon and said that if I confirm company will give me another TV which may not be in Box but electronically the piece will be fresh. I demanded for Slim Model but he said that since company has stopped manufacturing the slim model may not be available. Not having any option I said OK for the offer. 07.09.2010 Due to the Janmastami festival I did not think it right to remind and hence today when I contacted Mr. Bala of the local service centre he asked me to talk to Shri Saini on Mobile No.9878800692 as he is the head and he will be taking the decision. Tried to contact number of times but either the number was busy, or network busy and once the phone rang and was disconnected. Contacted Customer Care at 11.30 a.m. and this time it was Ms. Anchal. Again all the confirmations and then she transferred the call to Shri Asif, Floor Supervisor which got disconnected. Again I contacted Customer Care and this time it was Ms. Anju again all confirmation and the call was transferred to Mr. Asif. I explained to him everything the service centre people told me today. The call was disconnected in between. He again called me back and asked me to wait till 2.00 p.m. by which time he will enquire with Mr. Saini and inform me. I waited up to 3.20 p.m and on not receiving any call I again contacted the Customer Care and this time it was Ms. Anju and on confirming name and phone number she asked me to hold the line as she will connect me to Mr. Asif. I was on hold for 15 minutes and was asked to wait as Mr. Asif is busy on another line. I told them to contact me when he is free. After 5 minutes I received a call from Mr. Asif and the reply was to wait for 2 days by which they will be giving an offer on various models regarding the discount they will be offering me. On 30.08.2010 Mr. Bala of service centre had offered me replacement of TV and now today they are offering me discount on TV which will be advised to me in 2 days. I asked Shri Asif to send me an email to wait for 2 days to get the offer for which he said he will have to contact his senior. I was again put on hold and later told that they will send me email. 08.09.2010 Still waiting for email from customer care which was promised by Mr. Asif. Talked to Shri Bala of local service centre and he was also surprised that nobody has called so far. He also contacted Shri Saini and requested him to talk with me but nobody has contacted today. 09.09.2010 Today at around 10.00 a.m Shri Saini had called and informed that replacement of TV has been approved but since at present they are not having 29” TV in Stock they are unable to provide me with the TV. He asked to give him a weeks time within which he will arrange for another TV or will refund me the amount of TV for purchase of new 29” CRT TV. I asked him to send me mail in this regard and has sent SMS of my mail address also. 15.09.2010 Till date not received any reply
	Malko August 11, 2010 Stay away It was less than 2 months of purchase and this 42 inch flat screen stopped working, I called them on June 24th & it is now August 10th, no one has called me back or repaired the TV, I went to the place it was purchased, only to find out I had to go through all of these steps, by calling Phillips, I have been told the part was found, I am not sure how they know what part is needed, no one came and looked at the TV, then I was told the part is on back order, and several delaying stories, The consumer does not have the option of bringing it back to the place of purchase for a refund, at this point I want my money back to purchase a better brand. The Reference number is 96s46 at Phillips. The problem was escalated several times by the reps and I to Phillips Consumer Affairs and still no resolution to the growing issue, this is unacceptable.
	A previous employee March 16, 2010 All Of Their Products I purchased a Phillips MP3 player a few years ago and after a month it stopped working for no apparent reason. Fine, I accepted that. I decided to purchase a DVD player last month and saw a Phillips DVD player with a few extras. ( plays mp3, music, movies, etc.) Alas, after 2 weeks, I see that it too breaks down. This product is useless. It's just one big paperweight. The remote doesn't always turn the DVD player on and when I turn the player on manually, it still doesn't work. After 15 minutes I tried again and this time it worked. Turns out I had to unplug it and then plug it back in for it to work. I have learned tht you can't trust this company because all of their products are garbage. I HATE PHILLIPS PRODUCTS. ALL OF THEIR PRODUCTS ARE GARBAGE!!! AND I HAVE NOW MADE IT MY MISSION TO WARN EVERYONE ABOUT THIS COMPANY. I WORK IN ELECTRONICS SO I AM FORTUNATE ENOUGH TO PASS THIS MESSAGE TO ALL OF MY CUSTOMERS!!! FYI, even if you speak to someone who you think may be able to help you, they can't or won't. Either way, STAY AWAY FROM THEIR PRODUCTS... IT'S GARBAGE, GARBAGE, GARBAGE!!!
	photocamper May 28, 2009 warranty We purchased a Phillips MP3 player from Walmart. 8GB Flash / Audio Video Player.. Model SA5285/37B My son had the player for two weeks... and it quit working. We called the Walmart where he purchased it.. Since it was just past the 15 day policy... we were told to contact the Phillips company. We called and explained the situation, we were told no problem.. they would replace the unit... which they did. It arrived, and when we opened the package, we noticed that it was rattling. We also noticed that there was a repair ticket in the box, where the unit had been repaired before. My son... still tried it out. It didn't work. So again we called the company. We explained the situation to them, and the customer service rep said she had no idea why they sent out a repaired one, and that this isn't their policy. Once again we were told to mail it back and they would replace it. Which we did. The second one never came... so we waited. Finally we called them, again. We were told that the request for another unit was never processed. We were told that another one would arrive shortly. Finally it did. Again, we received a repaired unit, that did not work... AGAIN! Once again, I called the company. We were told that this was the policy of the company, and that they never send out new units. Everyone gets a refurbished unit... I asked where this was in the warranty and or paperwork... I was placed on hold... the rep came back and said they couldn't find that statement. but that they would read me their replacement policy. Which stated that there was a chance that the NEW unit would be replaced with a REPAIRED unit... just a chance... I explained that I didn't think that my son should have to accept another refurbished unit... when the past two replacements didn't work... I was told that he would receive a new one since the last two didn't work... well again... I didn't hear anything back from them... so we called back. We were told that someone would call us back in a few days... again we heard nothing. So I called once again. This time we were told that someone would call us back and talk to us about a buyback or receiving another NEW unit...I was told that Phillips couldn’t afford to give new items everytime a customer with a defective unit called…. Well here’s new concept, how about making QUALITY products…. Finally, today I did get a call... only to be told that all they could do was to give us a check in 4-6 weeks for the purchase price (less taxes and extended warranty) or accept another used one.. which to me is not acceptable... why should my son have to take a used unit when he bought the product in good faith. Additionally, we shouldn't have to take the loss on the tax and the warranty. If this is the policy, then it should be PRESENTED TO THE CONSUMER PRIOR TO THEIR PURCHASE... when I mentioned this to the supervisor (Laura) I was told that the policy is on the printed material inside the SEALED plastic container... which by the way Phillips says you can read before you buy, by simply opening up the package... okay then... one quick call to Walmart cleared that misconception up... I was told no can do, unless you buy the item... so my question is if they aren't trying to be deceitful in their warranty policy, then why not print that information on the back of the product where the consumer can clearly read it? Geeeeee... I wonder why ? Nevertheless, we won't be buying from Phillips again, and will take every opportunity to share our experience with anyone who will listen. Like my son said, if we wanted a USED item we would have bought one from the beginning and saved a few bucks... Indeed the buyer should beware, but the company has some responsibility in my opinion to provide the consumer with ample information, so consumers can make a wise and informed choice.
	Tiffany December 15, 2008 Poor customer service I bought this antenna for just under $60 at Rite Aid; it immediately broke when I got it home. The antenna arm is too fragile where it connects to the main antenna body. The company could not sell me a replacement part. After multiple contacts by phone & internet, I've already wasted too much of my own time trying to deal with their customer service department, I've given up.
	September 14, 2008 Bad service I contacted Philips consumer products regarding a defective television on 9/3/08 and they did not respond. The television is 1.5 years old and the screen has gone black. After researching the problem on the internet, I found several other consumers issuing the same complaint. The television is a Magnavox 20 MF 251W Series.
	June 18, 2008 Extremely after sale service I had purchased music system from ezone city center Hyderabad India in Jul/07 in the name of my son Mr. Abhijeet Taneja. The system went unserviceable in Apr 08 & the same was given for repairs at co's authorized service center M/S DIG WAVES Hyderabad India on Apr/30 vide work order no. 00502 of Apr/30.The system is still under warranty period.This is the third time the sys. has been given for repairs. It indicates poor quality control. Inspite of my repeated reminders to the service center & the help line of Phillips the music system has not been given to me after repairs. There is no response at all & valid reasons for such inordinate delays. The Co. of such repute is not bothered towards customer satisfaction. A couldn't careless attitude.
	March 1, 2007 Lack of after sales service and misbehavior by the staff I had bought 32"Phillips matchline 3yrs ago. We bought the product because of the company's good after sales services. But in last 2yrs the television set has already caused too many hassles. The service engineers took the t.v set to their workshop but have not returned it for the past 2 months. They also suggested replacement of the t.v sets' crucial parts whose cost they said comes upto Rs6000 excluding service charges. The television has not been repaired since. Also,the manager in charge showed lack of interest and behaved rudely. They even challenged us to file a complaint against them.

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