As a loyal customer of Phiz Spa in Salem, Oregon, I was recently attacked by the owner over a litany of over-blown, trumped-up and otherwise ridiculous "complaints" regarding my behavior in her salon. Never mind the fact that over the last two years I've spent a minimum of $120/month on services with Erin Molyneaux, she has accused me of such heinous acts a socializing with other client (all of whom were friends of mine), talking during services, and arriving late to appointments (NEVER more than a few minutes, ever). In addition, after two years of paid services, I once asked her (asked, mind you, not insisted) to change the scope of services at one appointment from a full spa manicure to a polish change (primarily because I was short on funds) to which she agreed, but later dinned me for, saying it was terribly rude and caused her to lose a great deal of money. After she cut my finger (drawing blood) with a manicure implement, she did not apologize, nor did she offer compensation of any sort.

It was after this appointment that she sent me a scathing e-mail containing the above criticisms ( and then some along the same lines). This however, in my mind, is not the worst of it. I had previously purchased a gift certificate for my elderly mother. Understandably, my mother now feels very uncomfortable with the idea of receiving services from this person. Erin flatly refuses to refund the gift certificate and in fact, insists on speaking with my father regarding the transaction, even though I have the cancelled check with which I payed for the certificate. Go figure. So, I worn people, be careful...mind you p's and q's. Don't do anything to frustrate or offend Erin. You will pay.