In may of 2010 i got a notice telling me that my phone and intranet service provider would be changeing from verizon to frontier, i was told everything would remain the same just be switched over to this company my e-mail would not change or anything, but heres the kicker it did !!!what was always my primary account become a sub account i had created for my son. i go in and of course have to regester my phone number and email address in order to get my mail and account taken care of with the switch and it says account cannot be accessed, wrong email for primary account so i call them and find out my personal info and account information is being sent to my teenage sons e-mail whitch is not only a risk to my bank or credit card info or a violation of my privacy and very wrong for this company to allow to begain with but i was assured it would be taken care of and fixed still today its not corrected i can not veiw or pay my bill online, i have to pay my bill on the phone through an seprate automative payment company. whitch i should not have to pay seprate charges to pay my bill..thats not all... on march27, 2011 my phone service was messed up at first we thought someone hit a pole or something and they would have it fixed but that wasnt the case, on the 30 of march we call them tell them we have no phone service at all and need someone to come out and fix it they say ok someone while be out tommarow just make sure someones there so if they need to check the phone they can, nobody came so that evening they got another call again we was told sending someone out friday still nobody came. called back someone will be out saterday still no one came. they was closed sunday so monday we called back got the same run around but they kept switching us back and forth to diffront people and when we did finnally get someone we exsplained the situation told them all that had taken place and wanted to know why it was taken place the guy was very rude and ugly with us, he lacked public skills moreless told us our phone would get fixed when it got fixed i said until this gets fixed i can't pay my bill online or by phone im haveing to barrow a cell phone to call you guys trying to get my bill paid as it is, and i should not be haveing to pay for service i do not have and what about the days of work already missed waiting on you guys to come fix this phone due to someone haveing to be here for the tec when he came thats money out of our pockets he then proceeded to smart off tell me that wasnt his problem and nobody had to be here when they came ..then to add to insult he advized me i needed to make payment arrangements for my bill whitch had a due date as being due on the 15 of march 2011 i asked him why i would have to make arrangments when i already told him i needed to pay my bill while i had a phone to do so futhermore it wasnt due till the 15 he said do i need to switch you over to the bill matrix so you can pay what you owe as if i owed them something major and never paid my bill, i got mad asked him if he was dence are had a hearing inpairment what part of i need to pay my bill did he not get and he sent me to the payment thing. on the 12th day of march i went on the chat with support trying to get things took care of cause i couldnt call to contact them and i asked ceo of that companys contact number and address was online about an hour with her the question kept being ignored i finnaly told her by law that info was suppost to be accessable to their customers she gave me the directors name and number but not the company heads number or address the next day someone came out.. 13 days from the time we first reported the phone being out 15 includeinthe two days before we called, they sent someone out to our home march 13, 2011 they with a call 15 to 30 minutes informing us our phone was on. these people are unethical and very disorganized they have no concern for their customers whether ya bills paid or not i do not recomend this companys service if i had a choice to switch to another company i would and what really sucks is i pay every month for inside wire mantanance these people get a killing off customers for the sevices they provide i pay 121.20 a month sometimes more sometimes a little less, the bill is never the same nothing changed or added to the account it truely makes me feel taken advantage of in so many ways its not right and for the price ya pay customer service should not be that poor and i didnt get an apoligy nothing despite it being there messups had i of made the mistakes they have i would of been held accountable for them and had to correct it or lose service one. dont know if i will be credited for the days i did without service yet just have to wait for my next bill to see i guess... i am very disappointed with this company never had this problem with verizon but its nothing but trouble with frontier would like to get info on how or who i can contact to fix my primary account through this company for when ya ask these things those answers never get answered just get switched to a superviver in customer care and the problems dont get solved if anyone can offer sme advice or info id greatly appreciate it thanx