I used Phone Power for 3 years. Its cheap but you get what you pay for. Service is spotty and don't expect to receive technical support. I had several issues where I called in and it would take days it get your service restored.

Phone Power was my home line but my primary line is my cell phone so the service saw very little use and even then there were way too many issues. Like I said it is cheap and their introductory offer was too good to be true, very much so. The thing to watch is when you have has enough and cancel service they have a hook waiting for you. You must return the cheap little phone modem to them within 30 days of canceling service or the charge you $99.90 for the device please their late return fees.

My sister and I signed up for Phone Power at the same time and took the 2yrs of service offer for $199.99. She could deal with the service issues and after 6 months had to switch back to Bell, taking her phone number with her. She wrote off the $200 she spent on Phone power service as a lesson learned, Phone Power only allow you to cancel service for a refund within the first 45 days. She contacted Phone Power about switch to Bell and they never asked for the return of the modem. About 2 1/2 years later she get contacted by s Phone Power collector wanting the $99.90 modem fees plus a whole slew of late charges.

Beware of them you'll get hooked on their offer and they'll burn you when you cancel. I've know several people who have had them but none that have had a good experience.

I signed up for Phone Power via a 3 party. At the time I signed up, I read all the information given twice to insure I wasn't getting into anything that was shady or a rip off. NO WHERE did it explain that I was getting a "promotional price" based on 2 YEAR agreement. It was worded as if my “promotional price” was based going through a 3rd party discount offer and not a contract. I work for AT&T Mobility and clearly understand the concept of the 2 year contract and cancelation fees. But the BIG difference is that AT&T gives this information UPFRONT so that you can make and inform decision. Phone Power sent a order confirmation email which didn’t mention the contract or termination fee, then they sent a 2nd email a order NOTIFICATION which ONLY at that point they mentioned the 2-year contract and termination fee at the VERY BOTTOM of the page. When I emailed to cancel service, they never mentioned a cancelation fee will be charged and ONLY mentioned that if I don't send back my adapter I'd be charged a fee of $99 and NOTHING about the $99 cancelation fee. I'll admit that I am partly to blame for not reading the confirmation email BUT it's clear that Phone Power intention is to deceive and mislead their customers. I had no clue I was in a contract on being charged an early termination fee until today when I call to ask about why they'd already charged me for equipment I had 30 days to return. Let me be clear, I wouldn't take time to write all of this and give this information unless it were true, and please consider this before signing up with Phone Power. If you don't like the service, or like me realized it's was an unnecessary cost, you'll have to pay a cancelation fee just like with a cell phone. I can’t believe this is business practice that will be allowed to continue, eventually, just like with the cell phones companies, they will have to be CLEAR and UPFRONT about the 2-year contract and potential cancelation fees.

The terms of service were sent in a “confirmation email”?
Why give the most important information at the bottom of the page rather than the top?
At point of sale, why was no information was given about a contract or cancelation fee?
In the reply to confirm the cancelation, why not mention both the cancelation fee and not just the potential equipment charge?

I had a 1 year contract with Phone Power, 12 monthly payments. I started in January 2009, and moved my service to Vonage after paying my final 12th monthly payment to fulfill my contact. I returned my router and have a receipt of the accepted return.

No that my service is moved, they charged me $99.00 for no apparent reason. My equipment was returned and accepted. I fulfilled all payments of my contract.

I am opening a case with the BBB to file a complaint, and have contacted Phone Power to make them aware this complaint would be filed.

So, my advice so far, is Phone Power appears to be a very good service, until you try to leave, then they rob you - even after returning their equipment and making all payments for your contract.

I will make sure everyone I know, and everyone in our telecommunications departments at our global enterprise company are aware of Phone Power's scams.

I signed up for PHONE POWER on a promotion for 10 a month or something. I paid $44 to send the adapter. I never got the damned thing to work and they were NO HELP. They were surly and rude -- totally condescending! After the promo I sent their adapter back after the promo ended, for another $8 or soI then got an email from them saying that they didn't get the power plug for the damned thing and billed me another $99.99!!! I know I sent the thing in, I put it together, left it, put it back in the box and sent it back. I don't have the thing in my house! SO I PAID $44 + $8 + $99.99 = $151.99 for no phone service.

If you want to spend $151.99 for no service, use PHONE POWER. If you value your dollar, stay far away from them.