I WENT IN FOR AN UPGRADE, THE STAFF MEMBER THIER ASIAN GUY, NAME WAS CALLED ASIF, SCRUFFY TALL LOOKIN, WAS VERY RUDE TO ME, ABUSIVE, AGGRESSIVE, IGNORANT NOT AT ALL U WOULD CALL GOOD CUSTOMER SERVICE HORRENDOUS ATTITUDE TOWARDS ME AND MY HUSBAND, I WANTED TO SPEAK TO THE MANAGER IGNORED ME ACCTUALLY TOLD ME TO GO, BECAUSE THEY COULD NOT DO ANYTHING ABOUT MY UPGRADE, ALL STAFF MEMBERS STUCK TOGETHER, LAUGHING AND SMILING . NEVER GOING IN THAT SHOP AGAIN VERY BAD EXPERIENCE

phones4u, despite written in their terms and conditions about return policy, denying to return phone bought from them within 7 days...misinformation over phone about return policy...I would not advice anyone to even think of going to buy a phone from phones4u...!...!!

SM

bought a payg lg ks360 on 28/01/10 - 3 days later it cuts out, and wouldnt switch back on. So i take it back to the shop, the look i was given at 1st when they saw me with a phones 4u bag, rather than the happy, chatty smile i got the previous time when i was obviously buying something.

so after explaining the situation i was told a refund wouldn't be given because there was no "fault" with the phone, so after 25 minutes of actually being laughed at when i mentioned a refund because it was broke after 3 days and after pointing out a notice saying "exchange or refund would be given if there was a fault with the phone" and being told "oh thats from christmas", being left at the desk while they conferred, and being basically ignored, they brought the same phone out, didn't even offer me an exchange to another model, and while signing the credit note, i noticed the return reason was "keyboard fault", when i pointed that out the the smirking boy behind the desk he was quick to pull it away saying "thats for our records"

best to say my parting words were not nice.

will not be shopping with phones 4u again - actually, kind of hoping this "new phone" does the same thing so i can go in and wreak some havoc.

Phones 4 u are trash...when you do encounter a problem with your phone as I did(It worked for 2 hrs on christmas day then packed up) they weren't intersted! Didn't want to know! They had my money and all they would offer is a repair to a phone that wasn't fit for purpose & it didn't work! Wouldn't use them again...alll their staff are school leavers on minimum wage reeling off the speel from a manual they have sat and revised!

Im disgusted with the service I've got from Phones 4 U and plan to take legal action. One of their "customer excellence team" had a go at my very heavily pregnant wife and called us both liers. Itook my first contract out with the company last year and soon after started getting phone calls from an unregistered number claiming to be my insurance company asking for my bank details. I took my phone back into the same store that i purchased it from and was arguing for an hour with the so called manager that the company must be leaking customer information. He eventually agreed that if i took out another contract with them at an equal or higher price then he would stop the other contract, I was fine with this.. However 7 months later and now the problems have really started. I've been looking through my phone bills to see how i can save money as i'm expecting a daughter next month and i was shocked to find that phones 4 u have been charging me 15.71 a month without my permission, for my old contract. I thought this was an honest mistake and phoned my provider, vodafone, and explained the issue. i was told quite rightly its a fault at phones 4 u end and that i should call them and i should be able to claim my money back. I rang phones 4 u straight away and am still utterly disgusted at the response i got, i was told its my faut i've been charged as i havent been paying attention to my bills. they said i cant get my money back as i should have let them know sooner and that if i want my money im going to have to find the instore assistant who told me he would cancel the contract and get him to prove that he said it. this all insinuated that they think im lying. My 34 week pregnant wife then phoned up on my behalf and the bloke was very aggresive towards her told us its our fault for not noticing the charges sooner and that we wont get our money back. This makes me wander how many other customers are they charging until the customer notices, this is outrageous customer service and i will be phoning the head manager later to also cancel my current contract as i've never been as disgusted as i am with a service im paying so much for.