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Ericka
September 14, 2010
I will never shop at Pick n Pay again, that's a promise I intend to keep
I reside in Durban and was traveling to Empageni for the day. I was extremely hungry and decided to go to Pick n Pay in Empageni to get something to eat. Firstly the staff member took approximately 10 minutes to assist me, she did not have a name badge so i don't know her name. I requested from her veg pasta for R20.00. She went looking for a container and could not find one, she then proceeded to go and get a container with all the fine salts and sauce in them. I was observing what she was doing and she did not notice me, she then removed all the salts and sauce from the container and proceeded to go to the veg pasta. I asked her if she did not have any other container and she replied that they were out of stock. The container had hair in them and lots of dust, I WAS SHOCKED AND DISGUSTED. I told her the container was filthy and she replied that there nothing she can do. I will never shop at Pick n Pay again, that's a promise I intend to keep.
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Scormak
September 13, 2010
Stop spamming me
I have asked the management of this store to stop sending me sms's of their specials. Yesterday I received another one. How can I make this stop? I do not want to know that bananas or bulk lamb is on special.
The store manager even said I must have signed up for this service and showed me the file with my name and number in. Somebody else must have given my info. The store say they do not know how to remove me from the list.
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Bounderies
September 10, 2010
We all work hard for our money and I've wasted some of mine because of a neglectful or spiteful employee
I carefully selected half a dozen intact eggs from the shelf - no mean feat as most of the eggs were damaged. When I got home I realised the packer had managed to break half of them somehow without me noticing, obviously while I was paying. Nice one Pick 'n Pay. We all work hard for our money and I've wasted some of mine because of a neglectful or spiteful employee. Either way, I'm out of pocket.
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Marcher
September 7, 2010
No hygiene at all
I was in the store and witnessed the assistant at the salad department preparing salad or food -- she was peeling and cutting up carrots with her bare hands - no gloves?! I was put off buying prepared salad or anything grated from this store.
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Cometons
September 5, 2010
Awful quality potatoes, old and rotten
I bought a pocket of potatoes at Pick 'n Pay as I am a Discovery Vitality member and we are encouraged to buy our fruit and veggies at Pick 'n Pay. I had to carry 10 kgs of potatoes as well as my 18 month old daughter up 3 flights of stairs once I got home only to find the most disgusting potatoes I have ever bought. A lot of them were broken and others had cuts all over them that were becoming rotten. I am beyond disappointed. We as customers can't see the state of the potatoes as the packets are not transparent - but I trusted that since it was from Pick 'n Pay it would be fine. It would have been cheaper else where and perhaps would have received better quality. I am EXTREMELY DISSATISFIED. Perhaps Discovery should rethink Pick 'n Pay being their grocery of choice.
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Phoenix
August 24, 2010
Very unprofessional and untrained staff
The sales man requested a TV license which I didn’t have with me but had my id, he referred me to patience at customer care, I explained to patience that I don’t have copy of my TV license with me but have my id and proof and he can call sabc call centre to confirm, she call Joseph who is patience manager. Joseph told me pick n pay doesn’t call sabc and I have to produce copy of the TV license. Their TV Section firstly doesn’t have anything showing what they need when purchasing TV. I asked Joseph for copy of the doc that states that I have to have a copy of TV lic when purchasing a TV and he showed me a sample of a TV license which also states that retailers have to confirm with sabc if a cust have a valid TV license. When I showed him the procedure on the letter (TV license) he told me they only call sabc when you produce you license. I went to collect copy of my TV lic which was expired (2007) and they sold me TV without even confirming with sabc if it is valid, After I paid for everything I asked Joseph why did they sell me a TV without confirming with sabc as it a procedure and he told me I can report to the highest person I want. Is their staff trained on such things.
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Letmegrow
August 23, 2010
You just has to lightly touch a page and it literally falls out of the pad itself
I bought 20 No-Name brand exam pads a month ago. My daughter is in Matric and uses exam pads extensively to take and make notes. She began complaining bitterly that she just has to lightly touch a page and it literally falls out of the pad itself. I check on this and found it virtually impossible to keep notes in the exam pad - as you're writing, the pages become detached from the top section. I thought I would report this because 'goedkoop' in this case is definately 'duurkoop'. What a waste! I went to Checkers and bought 20 of their exam pads and they're doing just fine, thank you very much.
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